Knowledge Management is today recognized to be an important tool for present day businesses - to compete and to win. At the same time however, most organizations have at best followed an unsystematic approach towards it. A systematic knowledge management requires a systematic method of assessing knowledge needs and its integration with organization processes, systems and learning practices.

According to Karl Wiig (1993), KM is the management of corporate knowledge that can improve a range of organizational performance characteristics by enabling an enterprise to be more ‘intelligent acting’. And according to Gartner Update (2000), ‘Knowledge Management is a discipline that promotes an integrated approach to identifying, managing, and sharing all of an enterprise’s information or knowledge assets based on relationship among people and valued information. These assets may include databases, documents, policies, and procedures, as well as previously unarticulated expertise and experience resident in individual workers.’

Knowledge Management helps organizations across four dimensions:
	Improvement in Customer Responsiveness
	Increase in Operating Efficiency
	Building Competencies
	Promoting Innovation
Alletec leverages the suite of Microsoft products and technologies to help you build a Knowledge Management System. These include:
	Dynamics ERP (NAV and AX)
	Dynamics CRM
	SharePoint Server
	BizTalk Server
	Office
	.Net platform and web services
Some of the most sought functionalities from a KMS include:
	Document management
	Collaboration Tools
	Wikis
	Federated Search
	Web portals
	Blogs
	Content management
	Personalization

A key success factor – start the KM initiatives by developing a KMS around a critical business issue. This ensures quick returns and organization learning.