With the advent of internet, several new and innovative business models were added
to the traditional physical world businesses. The traditional businesses were also
compelled to add an online face to retain their customers base in order to face
competition from the new businesses.
Customers have come to expect from online businesses - shopping experience with
all the advantages of a physical world shopping plus the comfort of home. Better
pricing, short delivery time and the power of choice is something customers now
take for granted from an online business – whether for goods or services.
Some of the key challenges faced by online businesses include:
- Efficiently integrating online business with the physical world business
- Supply –Chain integration
- Multi-product and multi-resourcing management
- Multi-pricelists management
- Discounts management
- Dispatch and Logistics management
- Providing customers an integrated interface experience – online or offline
- Refunds processing
- Computer – Telephony Integration
- Financial Accounting
Alletec uses the Microsoft Dynamics ERP and CRM systems to provide Enterprise
solutions to online businesses to manage:
- Customer and Supplier portals
Alletec has helped several leading online businesses in India to integrate and effectively
manage their business solutions.