Mission

Driven by the mission of Helping Clients Succeed through Innovative Business Solutions, All e Technologies (Alletec) has been a leading provider of IT Solutions and Services to Growth Companies. Recognised by Microsoft as their best solutions partner in India and part of their elite Inner Circle and Presidents Club, Alletec works with customers and partners internationally.

As part of their international growth strategy, Alletec UK has been set up with the sole intention of allowing UK businesses to leverage all the advantages of a best of breed offshore Microsoft solutions provider whilst retaining the benefits of a UK solutions partner, namely UK based account, project and service delivery management.

Alletec UK personnel all have direct experience of successfully implementing major Microsoft Dynamics based solutions into large, UK client organisations either from the customer perspective, the solution provider perspective or both. It is this personal experience of the UK Dynamics marketplace that has enabled Alletec UK to create a portfolio of products and services uniquely tailored to the needs of UK Dynamics customers.

Challenges

Like most industry sectors in the current economy, the key business drivers are reducing costs, maximising return on investment and maximising efficiency. Dynamics is a key part of delivering results against those drivers for most of the organisations who use it as an ERP tool. Yet the ability to develop, implement and support Dynamics related improvements is critically dependent upon skilled and available Dynamics resources which in the UK causes some issues. Dynamics is usually heavily customised and skilled Dynamics resources are required to support BAU implementations. The same (or additional / external) skilled resources are then required for development projects.

Usually support for Dynamics is provided by in-house resources, who often have to deal with menial support issues that can be a distraction when working on more strategic projects that require better utilisation of their skills. If the in-house resource is absent or on holiday, this can have a detrimental effect on levels of support available and can increase costs if short term contract cover is arranged to deal with a period of absence.

Many UK businesses are increasingly requiring some or all of their ERP system components to be in use 24x7, so the support coverage burden is increasing. The UK skilled Dynamics resource pool is small and competitive with the highest bidder from the UK Dynamics user and supplier community attracting the best resources. When in-house resources leave, organisations are faced with re-investing time and money to recruit and retrain new resources with no guarantee on whether they will stay or make the grade.

These issues facing UK Dynamics customers can be summarised as:

• The high costs to retain trained staff
• The low availability of internal resources for development work due to BAU support requirements or vice-versa
• The high costs if external UK based resources are used
• The low availability of external UK based resources

The needs of UK Dynamics customers can be summarised as follows:

• Timely access to skilled Dynamics resources on a flexible, scalable basis
• Access to the latest Dynamics skills, with experience on new upgrade platforms, etc.
• Improved, flexible support capability including 24x7 support
• Minimised churn risk of internal NAV skilled staff
• Improved ability to focus internal resources on core business
• Improved long-term competitive advantage

Proposition

Alletec UK has been created to provide solutions that meet the unique needs of UK Dynamics Customers in a new and innovative way. We can provide all the benefits of an offshore Microsoft solution provider whilst retaining the key attributes of a UK solutions partner. We remove any perceived risk concerning the offshoring of MS Dynamics development and support by providing UK based account, project and service delivery management.

Our offer consists of the following main components:

A system health check for existing MS Dynamics customers consisting of:

• An Assessment Questionnaire to audit the Dynamics implementation
• A Consultancy Workshop to explore current system performance and identify potential opportunities for improvements, efficiency gains and cost reductions
• A system health check Consultancy Report summarising all the above

Access to cost-effective, offshore, English-speaking, certified Microsoft Gold Partner Dynamics development resources:

• Excellent development resource availability (150+ Dynamics certified) with cost-effective T&M or fixed-price project rates

Microsoft Dynamics software licences and manufacturer support at competitive costs

Dynamics CRM solutions to augment and complement other Dynamics investments

Low cost Microsoft Dynamics Support Desk:

• Alletec UK can offer onshore and offshore low cost Managed Service support models to deal with first, second or third level support calls for the Microsoft Dynamics product suite.
• Management of the recruitment and training of support resources to ensure that the business has the right level of cover at all times and can focus on core business.
• Direct 1 to 1 Dynamics support resource relationships can be offered with either UK or offshore resources at competitive rates. Various pricing models are possible, such as annual maintenance agreements, pre-pay and PAYG models to suit all business needs.

People

UK Sales Director – Joe Rogers Joe brings over 30 years experience in complex IT solutions environments to Alletec UK. Joe’s career has spanned development, technical consultancy, technical presales, project management, account management and sales leadership across a number of large software vendors and systems integrators including Xerox, Clarify, Nortel, Softlab and Datapoint. In that time Joe has been instrumental in the sale and implementation of many technologies including Document Management, CRM, ERP, Contact Centre and WAN.

UK Consultants & Project Managers Alletec UK believes in the importance of highly skilled and experienced UK based MS Dynamics resources to complement the offshore MS Dynamics skills. These resources are used to help scope and define projects, project manage the offshore resources, provide UK based service delivery management and provide all communication with the clients. We believe this gives our customers the best of both worlds a quality UK partner with direct access to cost effective offshore resources.