Complaints Management For Mortgage Lending Institution

Home Trust Corporation Deploys Complaints Management with D365 Customer Service

About the Client

Home Trust Corporation (HTC) is one of the largest mortgage lending institutions for the subprime customer segment with a headquarter in downtown Toronto, Canada. It was established in 1977 to offer solutions like mortgages, credit cards, deposits, and retail lending. Since then, they have been providing prudent lending solutions that are tailored to individual financial situations to benefit the customers

Highlights

HTC has been using Microsoft Dynamics 365 Customer Engagement solution for their business to run smoothly. However, they were lacking in-house competence to support the D365 Customer Service and Marketing Apps.

The company has been using multiple legacy home-grown applications for Complaints Management, which required a dedicated technical team and maintenance.

Alletec suggested HTC to move away from the legacy apps and leverage the existing D365 Customer Service app. Plus, advised to automate the business processes using Power Platform to get streamlined processes and overall improved business productivity.

Alletec helped Home Trust implement Complaints Management across multiple departments leveraging D365 Customer Service. It enabled the company to enhance the experience of customers/brokers and increase the productivity of the customer service agents and BDMs

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