NSC Global Upgrades Age-Old NAV Solution – Standardizes Processes & Controls
About the Client
- NSC Global is a worldwide network integrator providing network implementation and support solutions to leading brands across 180 countries.
- NSCG had been using Microsoft Dynamics NAV for its worldwide operations for close to a decade. But, the inconsistencies in the versions deployed at different locations as well as piles of erroneous customizations were a persistent pain.
- NSCG was looking for a vendor that could undo the problems with the existing NAV solution, perform an upgrade effectively and deliver ongoing support. It evaluated several vendors for Microsoft Dynamics NAV competency, business size and value proposition.
NSCG was using Microsoft Dynamics NAV 3.10 Classic at UK headquarters and NAV 2009 RTC at other locations. Moreover, NAV 3.10 at HQ was heavily customized yet poor performing. Additionally, there was inadequate functional & technical support from the existing partner –aggravating the situation even further.
- The processes were manually driven and process flow ambiguous. This resulted in pointless progression back & forth – deterring process efficiency. There was a critical need to establish clearly defined processes and map them to the system.