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e-Commerce

With the advent of internet, several new and innovative business models were added to the traditional physical world businesses. The traditional businesses were also compelled to add an online face to retain their customers base in order to face competition from the new businesses.

Customers have come to expect from online businesses - shopping experience with all the advantages of a physical world shopping plus the comfort of home. Better pricing, short delivery time and the power of choice is something customers now take for granted from an online business – whether for goods or services.

 

Some of the key challenges faced by online businesses include:

  • Efficiently integrating online business with the physical world business
  • Supply –Chain integration
  • Multi-product and multi-resourcing management
  • Multi-pricelists management
  • Discounts management
  • Dispatch and Logistics management
  • Providing customers an integrated interface experience – online or offline
  • Refunds processing
  • Computer – Telephony Integration
  • Financial Accounting

 

Alletec uses the Microsoft Dynamics ERP and CRM systems to provide Enterprise solutions to online businesses to manage:

  • Back-office
  • Mid-office 
  • Customer and Supplier portals

 

ERP Solution

Microsoft Dynamics ERP for e-Commerce enables online businesses to efficiently manage all aspects of their operations seamlessly. It integrates the virtual storefront with the mid & back office and facilitates real-time communication flow across the organization while also enabling collaborative communication with vendors and customers.

The business processes addressed by the solution include:

  • Order Management – Sales Order Booking, Order Invoicing, Order Fulfillment and Status Sync with Webshop
  • Material Management – Purchase Planning , Vendor Administration and Inventory Management
  • Logistics – Courier Allocation, Shipping, Delivery, Collection and Status Reconciliation
  • Customer Service – Pre-Sales Enquiry Handling, Order Cancellation, Returns & Refund Processing
  • Financial Management – Payables & Receivables Management, Bank Reconciliation and COD Reconciliation
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