Retail & Hospitality

RETAIL & HOSPITALITY | Streamlining Operations

In customer-facing industries such as Retail & Hospitality, customer experience is of utmost importance; and with customers becoming increasingly well-informed & demanding, there is a pressing need to deliver a consistent & integrated experience. With multiple customer touch points – each influencing the customer’s purchase decision & lasting perception to some extent – it is essential to keep the customer happy, always.  

While striving for customer satisfaction amidst the surging competition levels, retail & hospitality businesses are also coping with the constant dynamism of these consumer-driven industries. On one hand, the retailers are dealing with increasing commodity costs, wafer-thin margins, high operating costs, demand & supply imbalances, price wars and absence of actionable consumer information. On the other hand, shortage of qualified service staff, increasing maintenance costs, high-quality standards, feedback management & minimal profits are the major challenges of hospitality service providers.

There is a need – both in retail & hospitality industries – to create value, enhance & personalize customer experiences while ensuring overall business profitability. An integrated monitoring & control system – across retail & hospitality chains – is, therefore, a necessity to achieve.

Retail

LS Retail is a fully integrated solution that delivers the breadth and depth of functionality demanded by large and small retailers, without the need to build, manage and maintain multiple applications and inconsistent interfaces.

Its unique use of a single application to cover store to headquarters; the Point of Sale (POS) terminals, store systems, inventory, merchandising and all the back office functions required at the office makes it fit for all kinds of retail businesses.

Benefits

  • Achieve healthy margins and a strong bottom line as a result of increased productivity
  • Quickly adapt to changes in your organization and environment while keeping the of ownership low – thus helping your business grow
  • Measure business performance easily & accurately
  • Optimize your business plan with simplified visuals, tables & reports
  • Stay connected with the customer anywhere with mobile applications and web portal

Hospitality

LS Hospitality solutions connect your restaurant operations and headquarters processes with ERP right out of the box and deliver value across your entire organization. LS Hospitality provides management and employees with the necessary tools to keep the customers satisfied, thereby ensuring repeat business. With increased flexibility, speed of service and improved access to vital information, the LS Hospitality solutions streamline operations and reduce cost.

LS Hospitality Solutions are specifically designed for & can cater to Quick Service Restaurants, Fine Dining Restaurants, Casual Dining, Drive-thru, Delivery and takeout, Catering, Cafeterias and Buffets, Pizzerias.

Benefits

  • Attract more customers to your restaurants’ tailored offerings
  • Increase sales with mobile order taking
  • Eliminate error in order processing and increase repeat visits
  • Improve profits by reducing waste
  • Increase the efficiency and accuracy of kitchen operations
  • Save time and money with automated & error-free calculations
  • Sell 20% more by using the advanced upselling within the LS Hospitality solutions



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