Retail & Hospitality

Streamlining Operations

Retail & Hospitality

In customer facing industries such as Retail & Hospitality, customer experience is of utmost importance; and with customers becoming increasingly well-informed & demanding, there is a pressing need to deliver a consistent & integrated experience. With multiple customer touch points – each influencing the customer’s purchase decision & lasting perception to some extent – it is essential to keep the customer happy, always.  

While striving for customer satisfaction amidst the surging competition levels, retail & hospitality businesses are also coping with the constant dynamism of these consumer driven industries. On one hand, the retailers are dealing with increasing commodity costs, wafer thin margins, high operating costs, demand & supply imbalances, price wars and absence of actionable consumer information. On the other hand, shortage of qualified service staff, increasing maintenance costs, high quality standards, feedback management & minimal profits are the major challenges of hospitality service providers.

There is a need – both in retail & hospitality industries – to create value, enhance & personalize customer experiences while ensuring overall business profitability. An integrated monitoring & control system – across retail & hospitality chains – is therefore a necessity to achieve operational efficiency & cost effectiveness.

Retail

LS Retail is a fully integrated solution that delivers the breadth and depth of functionality demanded by large and small retailers, without the need to build, manage and maintain multiple applications and inconsistent interfaces.

Its unique use of a single application to cover store to headquarters; the Point of Sale (POS) terminals, store systems, inventory, merchandising and all the back office functions required at head office makes it fit for all kinds of retail businesses.

Benefits

  • Achieve healthy margins and a strong bottom line as a result of increased productivity
  • Quickly adapt to changes in your organization and environment while keeping cost of ownership low – thus helping your business grow
  • Measure business performance easily & accurately
  • Optimize your business plan with simplified visuals, tables & reports
  • Stay connected with the customer anywhere with mobile applications and web portal
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