Sophistication Through Automation

Services

New service models continue to evolve while existing ones are expanding with new and innovative approaches. Service industry accounts for a very large percentage of GDP for several countries, including India. The dotcom boom over a decade ago brought a paradigm shift to the way several services were traditionally delivered. And the maturity of the eBusiness models gradually integrated physical world business models with online businesses. Physical world businesses have over these years integrated with an online offering and several online businesses now have a matured physical world version too.

Intense and real-time customer interaction needed by most ‘service’ industries make efficiency and robustness of their IT systems a critical success factor. Alletec leverages the Microsoft Dynamics suite of ERP and CRM solutions to keep you on top of your business.

 

Automate and Integrate

  • Automate critical business processes
  • Deliver real-time business intelligence and alerts on the status of the business to management and customers.
  • Enable customer self-service through Web portals.

 

Keep the customer front and center

  • Track all customer-facing activities across multiple communication channels
  • Improve communications with the customer through document sharing and safe Web interactions

 

Customers

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