Business benefits from Microsoft Dynamics 365 solutions are squarely dependent on the quality of the solution implementation. The underlying cutting edge technology, with depth and breadth of functionality and feature set, requires experience and competence from the implementation partner to bring value to the customer.
The key factors that determine the success of a project include:
Whether your chosen solution is Dynamics 365 Finance, SCM, Business Central, or components of Dynamics 365 Customer Engagement, the above factors uniformly impact the implementation project.
Yet another factor impacting the success of a Dynamics 365 implementation project is - technical ability in the partner team to integrate the Dynamics solution with other external systems. These external systems could be the client's own systems for specific operational purpose, 3rd party systems (e,g. banks), systems of partners, vendors and customers. For example, a travel company would need integration with GDS systems, and an eCommerce company might want to integrate with the systems of their Logistics services provider. Implementation partner's ability to integrate with other Microsoft solutions like Power Platform, and building mobile applications are now fundamental needs for most projects.
With the experience of over 700 projects in industries spanning Manufacturing (Discrete, Process, Engineer to Order), EPC (Engineering Procurement Construction), Projects, Travel, eCommerce, Retail, Services, BFSI, Real Estate and Healthcare, for customers from over 30 countries, Alletec has remained amongst the most prominent and successful implementation partners for Dynamics 365.
Alletec adopts Hybrid-Agile methodology to enhance project outcome predictability, and the contemporary collaboration & DevOps tools, including Microsoft Teams, and Azure DevOps to execute projects with success.
The Dynamics 365 Implementation projects could be fresh implementations, solution upgrades, or migration from a previous version, or a different product. A number of productivity and assessment tools have been built to optimize time, and enhance project success.
Microsoft Dynamics 365 Implementation for Business Central
Microsoft Dynamics 365 Business Central is a complete ERP from Microsoft for the SMB segment. The product is part of the Microsoft Dynamics family, and is the successor product to Microsoft Dynamics NAV. The ERP is available in a SAS and On-Premises model.
Microsoft Dynamics 365 Implementation for Finance
If you are a mid to large sized organization, Microsoft Dynamics Implementation for 365 Finance is for you. Decrease your global financial complexity and risk by unifying and automating your financial processes with Dynamics 365 Finance. It helps you reduce operational expenses, and enables you to drive strategic financial decisions with AI. You can monitor performance in real time, predict future outcomes, and make data-driven decisions to drive business growth.
Microsoft Dynamics 365 Implementation for Supply Chain Management
Microsoft Dynamics 365 Implementation for Supply Chain Management enables you streamline planning, production, stock, warehouse, and transportation operations for your enterprise. This maximizes operational efficiency, ensuring product quality – helping you move from reactive to proactive operations. Predictive insights using AI and Internet of Things (IoT) capabilities make this the most power solution you can have to build an agile, connected and resilient supply chain.
Microsoft Dynamics 365 Implementation for Sales
Microsoft Dynamics 365 Implementation for Sales brings to you all the functionality needed to support a sales process from lead acquisition to closure. You store your contacts, track communications, qualify leads to create Accounts and Opportunities. Dynamics 365 Sales is a model-driven app that is built on the Common Data Service platform.
Microsoft Dynamics 365 Implementation for Customer Service
Microsoft Dynamics 365 Implementation for Customer Service enables you to manage incident based customer support incidences for management of cases and scheduling of service. Besides management of cases and providing service, you can also build a knowledge base, and maintain Contracts.
Microsoft Dynamics 365 Implementation for Field Service
Microsoft Dynamics 365 Implementation for Field Service enables you to deliver onsite services to customer locations. This includes workflow automation, scheduling and powerful functions to help mobile workforce. You can connect with the customer across diverse channels and maintain a 360 degree customer view. Work order management, scheduling & optimization, asset & equipment management, inventory, parts & logistics are all parts of the powerful functionality provided by D365 Field Service.
Microsoft Dynamics 365 Implementation for Project Service Automation
Microsoft Dynamics 365 Implementation for Project Service Automation delivers end-to-end solutions for Sales, Planning, Resourcing, Delivery and Billing to project based organizations. It helps organizations efficiently estimate and track project costs & revenue, track project progress and cost consumption, manage quoting, pricing & billing and plan projects and assign resources.
Microsoft Dynamics 365 Implementation for Marketing
Microsoft Dynamics 365 Implementation for Marketing is a marketing automation application. You can create and distribute marketing communications to customers and prospects. Results of the marketing activities can be analyzed and used for refining marketing messages. We can create marketing lists, run campaigns and perform all the other related marketing functions.
If you are considering implementing Dynamics 365 it can be a tough task to get your head around Dynamics Licensing type, options and structure.
Whether you’re licensing a Dynamics 365 environment for the first time, renewing an existing licensing subscription or managing the migration of a legacy on premise environment into the cloud – Alletec can help you figure it out.
We need to carefully choose the licenses depending on the scale and size of your organization as it impacts license types and app selection.
How to select the best Microsoft Dynamics 365 Partner?
Selection of the ‘right’ Microsoft Dynamics 365 Implementation Partner is both an art & science. While Microsoft segments partners in 3 categories – Gold competency, Silver competency, and Member, this segmentation is influenced by the number and size of deals annually these partners have successfully clinched. If you have already decided on Microsoft Dynamics 365, and are looking for a partner who gives you the best chances to succeed with the project, here are the factors you should evaluate:
1. Product Competency
2. Industry Experience
3. Projects Implementation Experience
4. Project Methodology
5. Support Structure
7. Competence on Microsoft Stack
Going by the philosophy of ‘Buy what you can, and build what you must’ – Alletec leverages the world-class platforms like Microsoft Dynamics 365, Microsoft Dynamics NAV (NAVISION), Dynamics AX, Dynamics CRM, SharePoint, Power BI and Microsoft Azure to build leading industry solutions for its customers.
Microsoft Dynamics 365 adoption can be your most firm step yet in the journey of Digital Transformation. Dynamics 365 has components that provide you coverage for all aspects of your business operations. These components work individually, as well as with seamless integration. Some of the most powerful advantages Dynamics 365 brings to you:
With the experience of having helped over 700 customers, from 30+ countries, succeed with their business applications over the past 2 decades, Alletec is amongst the largest and the most prominent Microsoft Dynamics partners from India. Alletec has built industry solutions for Travel, eCommerce, EPC, Engineer-to-order, Specialty Chemicals, Channel Management, banking & non-banking financial institutions. We have built a Hybrid-Agile methodology for our implementation projects, and provide 24×7 helpdesk support to some customers having multi-country operations.
Alletec brings competence across the Dynamics product line – D365 Finance, D365 SCM, D365 Business Central, D365 Customer Engagement, D365 PSA, D365 Field Service, and other components of the D365 suite. The strong competence on the Power Platform, Azure Cognitive Services, and Data & AI solutions is enabling us to modernize the business applications for our customers.
Alletec has proven success with offshore project executions. More than 150 customers from US, Canada, Europe, Africa, APAC, and the Middle East have leveraged Alletec’s offshore model for their project success.
The Microsoft Dynamics 365 suite of solutions – Finance, Supply Chain, Business Central, and the various components of Customer Experience are used by all types of industries. Alletec has scores of customers from Discrete Manufacturing, Process Manufacturing, Retail, eCommerce, Engineering Procurement Construction (EPC), Real Estate, Travel, Professional Services, Banking & non-Banking Financial Institutions, Not-for-profit, and Healthcare industry customers using Dynamics 365 solutions.
Achieving success with Dynamics 365 projects does require some preparation:
Absolutely yes. Don’t even try doing an internal implementation. Make sure that the implementation partner organization you select has the needed experience of working with customers from your industry. The partner should be able to exhibit domain knowledge, product understanding and technical acumen. Have a discussion on the implementation methodology, and make sure you understand the detailed project plan. The cost of a failed, or even non-optimum, implementation is usually prohibitively high.
Doing successful Microsoft Dynamics 365 Implementations requires experience and acumen. The impact, and thus the cost, of a Dynamics 365 implementation to your organization is very high. This does require specialized skill. If you are not in the business of Implementing Dynamics 365, get an experienced partner for implementation and support services.
Microsoft Dynamics 365 helps your business enhance operational efficiencies and customer engagement. The data you produce can be analyzed to bring learnings for the future. Dynamics 365 helps make your business more agile, enhance customer delight and loyalty, and bring to you business ‘Insights’ covering various dimensions.
Microsoft Dynamics 365 Implementation enables a customer to succeed with his digital transformation journey. It helps customers automate and transform processes related to internal operations and customer experience. It helps you securely access your enterprise systems from the cloud and provide anytime – anywhere access. Dynamics 365 gives you the power to build ‘insights’ to various dimensions of your business, and take timely actions.
The two primary cost components involved in deploying Dynamics 365 for your business are – licenses + services. The services will initially be for Consulting and Implementation. After the initial implementation customers would need support and maintenance services. Licenses cost is based on the products you need, and the number of users. You don’t have to make upfront capital investment. You can scale up or down based on your needs. License costs typically are per user per month, and each product has different types of licenses. One needs to know your specific details to make an assessment of what the cost of the solution will be. It can be from as low as a few thousand dollars to hundreds of thousand dollars.
There are several reasons that will influence your decision in favor of Dynamics 365. The Microsoft Business Applications suite, which includes Dynamics 365 and Power Platform, together with Azure and Office 365 | Microsoft 365 – provide unparalleled power and experience to customers. The ease of integration with Office365 | Microsoft 365, the seamless hybrid cloud options, and the Power Platform brings are absolutely stunning. Microsoft keeps bringing technical innovation to it’s products, and the vast network of partners is unparalleled.
Microsoft is increasingly embedding significant AI capability into it’s products. Various features of these products are drawing upon the power of AI – sometimes even without the user realizing so. Features like Customer Insights, Sales Insights etc. are AI leveraged analytics and predictions. The Power Platform has several components that use Azure Cognitive Services. Microsoft has largely succeeded in democratizing AI.
Yes, Microsoft Dynamics 365 solutions can be customized to suit the business process needs of any customer. While the solutions by themselves are very rich and powerful, there are tools and development platform available to make changes needed to custom fit them to suit your business needs.
Office 365, now called Microsoft 365 is a completely different suite of products. Microsoft Word, Excel, PowerPoint, Exchange, Teams, Kaizala etc. are a part of this. This suite of products comes under Microsoft’s ‘Modern Work Place’ line of business. Power BI, along with Power Apps, Power Automate, UI Flow and AI Builder are part of the Power Platform. Dynamics 365 comprises of – Finance, Supply Chain, Business Central, Sales, Service, Field Service, PSA etc. Both Dynamics 365 and Power Platform come under the broad category of Microsoft Business Applications.
Absolutely. Dynamics 365 is currently being used by organizations from just a few to several thousand people.
Yes. Microsoft Dynamics 365 is designed to work across devices. The Dynamics 365 Sales, in particular, is used by the workforce on the field. The application is available on mobile devices.
The architecture of Dynamics 365 ensures that organization level customizations remain outside the core system code. This enables your organization to keep getting system upgrades as Microsoft releases them. The Dynamics 365 line of products are market leaders, and here to stay.
Yes, all Dynamics 365 products can be customized to incorporate your specific business needs.
Yes, absolutely. And you must do so.
There isn’t any such limit. However in comparison to D365 Finance and Supply-Chain, Business Central is a less complex and smaller product. If your number of users for ERP are going to be several hundred, go for D365 Finance.
Microsoft has provided several pre-trained AI models and bundled them as part of it’s various Cognitive Services. Some of these pre-trained models are also available from within the Dynamics 365 and Power Platforms. Developers (and users) and therefore apply AI to their needs, without having to know Machine Learning and AI programming in general. They can simply use them.
All the commonly known browsers can be used to access Dynamics 365. You can use a browser of your choice.
Yes, it does.
You can check on Microsoft AppSource or Azure Market Place
Common Data Model (CDM) is Microsoft’s endeavour to build a uniform language for various business and analytical applications to have a common meaning to various data items across applications. In the words of Microsoft – “The Common Data Model (CDM) is the shared data language used by business and analytical applications. It consists of a set of a standardised, extensible data schemas published by Microsoft and our partners that enables consistency of data and its meaning across applications and business processes.
Yes, absolutely. All products in the family of Dynamics 365, Power Platform and Microsoft 365 work together seamlessly.
Very clearly Dynamics 365 Finance & Operations (or Finance and Supply-Chain)
Dynamics 365 is a suite of products that cover ERP and CRM functionality. Dynamics 365 Finance, and Dynamics 365 Supply Chain Management applications may be considered as successors products to Dynamics AX. Dynamics AX was an on-prem application. Dynamics 365 is a suite of cloud applications.
Dynamics 365 is a suite of products that cover ERP and CRM functionality. Dynamics 365 Sales, Marketing, Customer Service, Field Service, and PSA are applications that may all be considered as the successor products to what used to be earlier bracketed under Dynamics CRM. The Dynamics 365 suite of applications are of course a generation ahead of what the old on-prem solutions used to – in terms of functionality, technology, being cloud native, and in the use of AI.
You can contact a Microsoft Dynamics partner like Alletec to help you provision and implement the solution for your organization, and train your team.
Dynamics 365 are cloud native products. The earlier Dynamics products were on-premises.
Dynamics 365 has a special product for Retail. This caters to the needs of all types of retail operations. The manufacturing for apparel and footwear requires some special/ unique functionality, which your partner will have to build for you, or buy from another partner. D365 caters to manufacturing very well.
If you are still running an old version of Dynamics CRM and want to move to the Dynamics 365 solutions, connect with a Dynamics partner like Alletec to steer the process. Upgrading from an old on-prem version to the latest D365 versions requires several things. The old system will have to be assessed for the customizations done. These customizations may, or may not be needed in the latest versions. The needed customizations might have to be rebuilt in Dynamics 365. The other important thing is – moving your data. Besides moving the master data, some data cleansing exercise might have to be undertaken. All these decisions are taken on case by case basis.
Microsoft Dynamics 365 Marketing has several marketing automation functions in-built. Should you, however, want to use any other tools for specific functions, it should be possible to integrate it with Dynamics 365 Marketing. Details are however dependent on the specific products, and depth of integration desired.
Dynamics 365 is a suite of products that cover ERP and CRM functionality. Dynamics 365 Business Central may be considered as successor product to Dynamics NAV. Dynamics NAV was an on-prem application. Dynamics 365 is a suite of cloud applications.
These are references to two different products – Dynamics 365 Business Central, and Dynamics 365 Finance, together with Dynamics 365 Supply Chain Management.
The product was initially called Dynamics 365 Finance & Operations. It was later split in to separate components of Dynamics 365 Finance, and Dynamics 365 Supply Chain Management.