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How an ERP Integration helps in eCommerce Business?
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How an ERP Integration helps in eCommerce Business?

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Businesses in the eCommerce industry need robust software applications at the back for their front-end website to be able to do the selling. There is no point if the website shows ‘Out of Stock’ for items that the customers demand or the ‘status of a particular customer order’ not updated on the website. There is a clear need for the front-end website to be updated for it to share the information requested by the customer. Majority of these updates come from the ERP system the eCommerce business uses – Stock levels, Price information, Shipment status, Shipment charges (if any), Sales returns being the prominent ones.

The ERP for eCommerce businesses requires integration with multiple third party softwares for it to contain the needed level of information from all channels – be it the Sales side, Logistics side or the Purchase side.

Primary integrations on the Sales side include:

  • Front-end website for exchange of information related to Item/Products being sold, Inventory/Stock levels, Lead/Customer, Sales orders/sales order status.
  • Market places (Amazon, eBay etc.) – Lead, Customer, Sales order, Inventory/Stock levels
  • Sales forecasting – Could be done in the ERP itself or a third party tool like Demand caster can be adopted.

Logistics being a crucial aspect of the eCommerce businesses requires specific attention, automation and tracking. Most commonly, the ERP is integrated with the softwares adopted by the third party logistics companies - prominent ones in US are FedEx, UPS, USPS. The integration points include:

  • Rate Shopping – To know the shipping charges based on Item dimensions (length, width, height, weight) or Freight Class
  • Packaging Label Printing – Label Printing to paste it on Delivery Package

Maintaining the right stock levels is critical to control the inventory carrying costs. The thrust here is on Inventory planning and forecasting whereby even purchase decisions are timed and controlled. Depending on the ERP being used, there may be a need to integrate with an Inventory forecasting tool/software.

Demo for ERP for eCommerce

Share us your views or queries about ERP for eCommerce in the comment section below.

Or mail us at:                                                                                                                                               


                                                                                                                                                                                                                                        Author: Ritu Sood


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About Alletec

Alletec has been a leading provider of Business Technology Solutions & IT Services to Growth Companies since 2000. Recognized consistently by Microsoft to be amongst their top ERP solution provider, Alletec has been part of the global elite Microsoft Dynamics Inner Circle and President's Club. Working with customers in India, APAC, Hongkong, Europe, USA, Africa and Middle-East. 




posted by Guang
Thursday, 28 June 2018 10:09

Wǒ zài shànghǎi jīngyíng diànzǐ shāngwù yèwù, dàn zài zhōngguó qítā shěngfèn kāizhǎn yèwù. Wǒ xiǎng zhīdào shìfǒu xūyào wèi gāi dìqū de měi gè dìqū gòumǎi bùtóng de ERP, fǒuzé suǒyǒu shěngfèn dōu jiāng bèi jíchéng dào yīgè ERP xìtǒng zhōng.

posted by David Russel
Thursday, 22 February 2018 09:08

I am working in a company based out in the UK. We are looking for outsourcing our ERP integration for eCommerce business to Microsoft Partners. Which would be the best option? We are open to outsourcing this project to any country including India, Hong Kong or any other. Any good suggestions.

posted by Kevin James
Tuesday, 30 January 2018 07:44

Very nice article. ERP integration in eCommerce is a must to boost up your e-commerce business.

posted by Devika Mehta
Thursday, 18 January 2018 09:33

thanks for sharing the valuable information on ERP software solutions in eCommerce companies. really benefited me in my research.

posted by Suruchi Pandey
Thursday, 18 January 2018 09:31


I am working for an eCommerce company based out in Australia. We have our operation s in US, UK, Germany, Hong Kong among other locations. Would you help us find best partners for NAV 2018 upgrade?


posted by Shelma Hayet
Thursday, 18 January 2018 09:26

ERP integration in eCommerce is really taking up pace. A robust software solution is the backbone for an eCommerce business.

posted by Kristel
Thursday, 18 January 2018 09:24

Very nice article. This article very nicely explains how an ERP solution will benefit in the eCommerce business. Thanks for sharing the valuable information.

posted by Daymond John
Friday, 12 January 2018 06:44

What are the other options for ERP solution for eCommerce companies other than Microsoft Dynamics ERP? Where can i search for partners for integration of ERP for eCommerce industry?

posted by Evan Kirstel
Friday, 12 January 2018 06:43

I am searching for ERP integration for eCommerce company based out in Australia. But we have our operation in different countries like US, UK, Germany, Hong Kong to name a few. Which would be the best ERP for eCommerce companies?

posted by Miley Cruger
Friday, 12 January 2018 06:40

What are all operational functions covered in this ERP integration for eCommerce industry?

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