Dynamics 365 For Services Industry

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Dynamics 365 For Services Industry Benefits

A unified dashboard for your teams to interact with each other and customers. A single chat window for your customers to get responses and escalations at one place for excellent customer experience.

A quick response is something every customer craves for. If your business offers handholding to customers while your teams are working on the issues, they will end up as happy customers. However, if you are not quick to respond, they enter into a negative thought process until the problem is resolved. Dynamics 365 specifically addressed this issue by using AI-enabled autoresponders and collaborative support platforms.

All your customer communications are brought on one single platform. Whether its a document, message or a file, all communications take place on one platform and can be reviewed later for resolution.

AI & BI enabled system of Dynamics 365 helps your teams resolve issues with great ease. If a large chunk of your customers are looking for an answer to a question, the AI-enabled system helps you set up auto-response for the same. Business intelligence helps you plan for future needs of your customers by analyzing the historical data.

Dynamics 365 for Customer Service Features

Integrated, Flexible and Scalable

A single solution with a unified dashboard to bring all your business needs into one place. The solution allows you to work on the customer-centric business process optimizations.

Case Management

Bring your teams together in perfect harmony to work on every case with high efficiency. Dynamics 365 allows you to track the performance of your teams across cases, individual agents and see every detail of a case for accurate assessment of your team’s efficiency.

Customer Centric System

Dynamics 365 includes pre-built customer feedback and survey modules that are leveraged to get an understanding of customer experience. The module has pre-built forms and templates for quick and efficient surveys.

Omnichannel Engagement

Dynamics 365 brings your customers and teams into one platform for seamless communications. Emails, Calls, Messages are all brought together for easy tracking of cases and quick responses from people across teams.

Knowledge Management

Dynamics 365 collects information from every transaction and collates it to form reports and business intelligence. These data points can further be used to deduce organizational knowledge, ensuring consistent growth.

The Power of the Cloud

Azure cloud platform forms the backbone of your Dynamics 365 solution. Updates, upgrades, maintenance etc. are all taken care of by intelligent cloud platform.

Fully Configurable to Your Business

The most appealing feature of Dynamics 365 for Services is its customizability. In this sector, every customer has different needs. Dynamics 365 allows you to customize the solution to meet your organization’s requirements.

Artificial Intelligence

Unleash the power of AI and BI to take your business to the next level. Intelligent reports, accurate forecasts, growth and demand projections play a vital role in business growth.

Why Alletec For Your Dynamics 365 for Services Industry?

Gold Partner

A Microsoft Gold Partner – a testament to our competence, experience, and customer focus.

Years of Trust

Helping customers succeed – for over the past 2 decades.


Recognized and felicitated by Microsoft over the years with top awards in the Microsoft Dynamics segment.


Over 700 projects executed for customers from over 30 countries.

Trusted By Market Leaders

Trusted by market leaders from diverse industry segments.

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