Dynamics 365 For Services Industry
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Dynamics 365 For Services Industry Benefits
A unified dashboard for your teams to interact with each other and customers. A single chat window for your customers to get responses and escalations at one place for excellent customer experience.
A quick response is something every customer craves for. If your business offers handholding to customers while your teams are working on the issues, they will end up as happy customers. However, if you are not quick to respond, they enter into a negative thought process until the problem is resolved. Dynamics 365 specifically addressed this issue by using AI-enabled autoresponders and collaborative support platforms.
All your customer communications are brought on one single platform. Whether its a document, message or a file, all communications take place on one platform and can be reviewed later for resolution.
AI & BI enabled system of Dynamics 365 helps your teams resolve issues with great ease. If a large chunk of your customers are looking for an answer to a question, the AI-enabled system helps you set up auto-response for the same. Business intelligence helps you plan for future needs of your customers by analyzing the historical data.
Dynamics 365 for Customer Service Features
Why Alletec For Your Dynamics 365 for Services Industry?
- Naukri.com, a leading job portal, is the most prominent business of Info Edge – India’s premier online classifieds company. It is engaged in providing recruitment classifieds and related services to job seekers and Corporate Customers (employers and recruitment consultants).
- Back then, Naukri was witnessing a huge surge in business volumes – a database of about 17 million registered job seekers and 34,000 Corporate Customers. It had over 70,000 live job listings on a single day with an average of over 14,000 resumes being added per day to its database.
- NSC Global is a worldwide network integrator providing network implementation and support solutions to leading brands across 180 countries.
- NSCG had been using Microsoft Dynamics NAV for its worldwide operations for close to a decade. But, the inconsistencies in the versions deployed at different locations as well as piles of erroneous customizations were a persistent pain.
Global Software Licensing
- This Europe headquartered global software licensing solution provider works with multiple publishers including Microsoft, Adobe, Oracle, Semantic, McAfee & Trend Micro.
- With over 3,000 technology partners & presence in over 50 countries, the company has won several global customers who have multiple subsidiaries spanning across countries.
Décor Solution Provider
- An internationally acclaimed organization that specializes in ceramics and allied products segment
- Significant presence in India, Africa, Middle East, United Kingdom and Russia
- Manufacturing plants in Gujarat and Haryana, India and other joint venture plants, generating a total production capacity of 60 million square meters annually
- A reliable dealer & store network across India.
Global Mobile VAS Provider
- The company is a well known Global mobile technology infrastructure and value-added services provider to various mobile operators, enterprises and media companies. It has a global presence across Asia, Europe, America and the Middle East.
- The company works with over 100 Blue-chip companies and its services reach over 900 million people in over 60 countries worldwide.