[porto_page_header page_title=”Dynamics 365 For Services Industry” animation_delay=”200″ breadcrumbs_text_color=”rgba(255,255,255,0.7)” breadcrumbs_link_color=”#ffffff” page_title_font_size=”2.75em” page_title_margin_bottom=”0″ animation_type=”fadeInUp” el_class=”custom-header”][porto_fancytext fancytext_prefix=”Onboard and Retain your customers for life with Customer Centric” fancytext_suffix=”Applications” fancytext_align=”left” fancytext_tag=”h4″ fancytext_strings=”Marketing Strategy
Support System
Informed Teams
Challenge Forecasts” fancytext_color=”#ffffff” ticker_background=”#242423″ css_fancy_design=”.vc_custom_1575284743972{margin-bottom: 45px !important;}”]

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    Dynamics 365 For Services Industry Benefits

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    Centralized Engagement

    A unified dashboard for your teams to interact with each other and customers. A single chat window for your customers to get responses and escalations at one place for excellent customer experience.

    Quick Response

    A quick response is something every customer craves for. If your business offers handholding to customers while your teams are working on the issues, they will end up as happy customers. However, if you are not quick to respond, they enter into a negative thought process until the problem is resolved. Dynamics 365 specifically addressed this issue by using AI-enabled autoresponders and collaborative support platforms.

    Chronological Interactions

    All your customer communications are brought on one single platform. Whether its a document, message or a file, all communications take place on one platform and can be reviewed later for resolution.

    AI & BI

    AI & BI enabled system of Dynamics 365 helps your teams resolve issues with great ease. If a large chunk of your customers are looking for an answer to a question, the AI-enabled system helps you set up auto-response for the same. Business intelligence helps you plan for future needs of your customers by analyzing the historical data.

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    Dynamics 365 for Customer Service Features

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    A single solution with a unified dashboard to bring all your business needs into one place. The solution allows you to work on the customer-centric business process optimizations.

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    Bring your teams together in perfect harmony to work on every case with high efficiency. Dynamics 365 allows you to track the performance of your teams across cases, individual agents and see every detail of a case for accurate assessment of your team’s efficiency.

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    Dynamics 365 includes pre-built customer feedback and survey modules that are leveraged to get an understanding of customer experience. The module has pre-built forms and templates for quick and efficient surveys.

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    [porto_info_box icon=”far fa-gem” icon_size=”52″ icon_style=”circle” icon_border_radius=”500″ title=”Omnichannel Engagement” hover_effect=”style_2″ pos=”top”]Dynamics 365 brings your customers and teams into one platform for seamless communications. Emails, Calls, Messages are all brought together for easy tracking of cases and quick responses from people across teams.[/porto_info_box]
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    Dynamics 365 collects information from every transaction and collates it to form reports and business intelligence. These data points can further be used to deduce organizational knowledge, ensuring consistent growth.

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    Azure cloud platform forms the backbone of your Dynamics 365 solution. Updates, upgrades, maintenance etc. are all taken care of by intelligent cloud platform.

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    The most appealing feature of Dynamics 365 for Services is its customizability. In this sector, every customer has different needs. Dynamics 365 allows you to customize the solution to meet your organization’s requirements.

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    Unleash the power of AI and BI to take your business to the next level. Intelligent reports, accurate forecasts, growth and demand projections play a vital role in business growth.

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    Why Alletec For Your Dynamics 365 for Services Industry?

    [porto_info_box icon_size=”32″ icon_color=”#f28722″ icon_border_radius=”500″ title=”Gold Partner” hover_effect=”style_3″ pos=”right” heading_tag=”h2″ title_font_color=”#f28722″]A Microsoft Gold Partner – a testament to our competence, experience, and customer focus.

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    [porto_info_box icon_size=”32″ icon_color=”#f28722″ icon_border_radius=”500″ title=”Years of Trust” hover_effect=”style_3″ pos=”right” heading_tag=”h2″ title_font_color=”#f28722″]Helping customers succeed – for over the past 2 decades.

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    [porto_info_box icon_size=”32″ icon_color=”#f28722″ icon_border_radius=”500″ title=”Awards” hover_effect=”style_3″ pos=”right” heading_tag=”h2″ title_font_color=”#f28722″]Recognized and felicitated by Microsoft over the years with top awards in the Microsoft Dynamics segment.[/porto_info_box]
    [porto_info_box icon_size=”32″ icon_color=”#f28722″ icon_border_radius=”500″ title=”Implementations” hover_effect=”style_3″ pos=”right” heading_tag=”h2″ title_font_color=”#f28722″]Over 700 projects executed for customers from over 30 countries.[/porto_info_box]
    [porto_info_box icon_size=”32″ icon_color=”#f28722″ icon_border_radius=”500″ title=”Trusted By Market Leaders” hover_effect=”style_3″ pos=”right” heading_tag=”h2″ title_font_color=”#f28722″ title_font_size=”28px”]Trusted by market leaders from diverse industry segments.[/porto_info_box]

    Case Studies

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    Naukri.com

    • Naukri.com, a leading job portal, is the most prominent business of Info Edge – India’s premier online classifieds company. It is engaged in providing recruitment classifieds and related services to job seekers and Corporate Customers (employers and recruitment consultants). 
    • Back then, Naukri was witnessing a huge surge in business volumes – a database of about 17 million registered job seekers and 34,000 Corporate Customers. It had over 70,000 live job listings on a single day with an average of over 14,000 resumes being added per day to its database.

    NSC Global

    • NSC Global is a worldwide network integrator providing network implementation and support solutions to leading brands across 180 countries. 
    • NSCG had been using Microsoft Dynamics NAV for its worldwide operations for close to a decade. But, the inconsistencies in the versions deployed at different locations as well as piles of erroneous customizations were a persistent pain.

    Global Software Licensing

    • This Europe headquartered global software licensing solution provider works with multiple publishers including Microsoft, Adobe, Oracle, Semantic, McAfee & Trend Micro. 
    • With over 3,000 technology partners & presence in over 50 countries, the company has won several global customers who have multiple subsidiaries spanning across countries.

    Décor Solution Provider

    • An internationally acclaimed organization that specializes in ceramics and allied products segment  
    • Significant presence in India, Africa, Middle East, United Kingdom and Russia 
    • Manufacturing plants in Gujarat and Haryana, India and other joint venture plants, generating a total production capacity of 60 million square meters annually  
    • A reliable dealer & store network across India.

    Global Mobile VAS Provider

    • The company is a well known Global mobile technology infrastructure and value-added services provider to various mobile operators, enterprises and media companies. It has a global presence across Asia, Europe, America and the Middle East. 
    • The company works with over 100 Blue-chip companies and its services reach over 900 million people in over 60 countries worldwide.
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    Get In Touch

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