Enhanced Customer Experience

Customer Portal

Alletec helps you provide your customers an enhanced experience of interacting with your business through ease of interaction and reliable information. The two key ways to executing these are through:

  • Integration of your business systems for electronic data interchange
  • Development of an extranet portal to provide customers access, in a secure manner, to access relevant information

Integration of business systems goes a long way in enhancing operational efficiencies. Some of advantages are: 

 
Customer Portal Solution

Cut Down In Processing Time And Improvisation Of Communication
With business documents like purchase orders, invoices etc. being exchanged between the two systems electronically, a large amount of processing / operational time can be saved. This results in higher operational efficiency and thereby a higher customer satisfaction. Immediate responses from system result in better communication.

 
Microsoft Online Customer Portal

Eliminates Errors
Electronic exchange of business documents eliminates the need for any duplicate data entry. This ensures that any data entry is happening only once, thus eliminating the possibility of any human data entry errors.

 
Customer Portal Solution Saves Cost
You now need less number of people dedicated on some mundane manual jobs.
 

An Extranet portal developed for your customers can provide them an efficient and secure mechanism to communicate with your business. Extranets become particularly useful in cases where integration of business systems has not been done.

Extranet enables you to:

  • Provide your customers a secure access
  • Exchange large volumes of data using Electronic Data Interchange (EDI)
  • Enable your customer check online the status of their orders, dispatches and financial data
  • Share product catalogs exclusively with trade partners
  • Collaborate with business partners on any joint efforts
  • Provide or access services provided by one company to a group of other companies, such as an online banking application managed by one company on behalf of affiliated banks
  • Share news of common interest exclusively
  • Present a customer specific user interface to every customer helping enhance customer branding and loyalty
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