Dynamics 365 Customer Service

Earn customers for life

In today’s connected world, customers are more empowered than ever. Customers value customer support & service over product features and pricing. That’s why organizations are focusing more on engaging customers and empowering agents to provide personalized customer service. Dynamics 365 for customer service enables organizations to interact with customers directly and create an effortless support experience.

Help customers to find answers through self-service, a searchable knowledgebase, peer to peer communities or social channels and smartly route cases to support agents for a quick resolution.
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The key features of Microsoft Dynamics for customer service are:
  • Unified Knowledge Base Management
  • Intelligent Service Insights
  • Deliver Quick Support & Personalize Customer Service
  • Empower Agents & Engage Customers


 
Empower Agents & Engage Customers
Arm your agents with the right information for providing consistent answers to customer’s questions across channels. Dynamics 365 for Customer Service guides agents to deliver optimum outcomes by providing relevant information exactly when they need it through a single interface to serve the customer better and faster. Make every communication matter with case management tools that empower agents and increase first call resolution rates. Keep customers happy and satisfied by avoiding service and support issues. Analyze data from all channels and take preemptive actions.

Deliver Quick Support & Personalize Customer Service
Create an effortless support experience and provide a personalized service to customers. Enable your customers to quickly find answers to their questions and intelligently route unresolved cases to right agents for a quick resolution. Maintain a 360-degree view of your customer and track customer service cases throughout the customer service cycle, from registration to resolution.

Intelligent Service Insights
leverage Interactive dashboards, embedded reports, and analytics to help identify trends anticipate opportunities and make predictive and proactive customer service decisions. Gain valuable insights into customer behavior, agent productivity and service experiences from across different channels. Use these insights to identify cross-sell/up-sell opportunities, identify best practice, improve service metrics, and improve the team’s performance.

Unified Knowledge Base Management
Build and manage knowledge base for customers to quickly find answers to their questions. Help service agents to quickly find solutions to frequently encountered questions and issues from a unified knowledge base. Enable your agents to work on the go and handle service interactions from any device at any time.

Alletec helps organizations to utilize Microsoft Dynamics 365 Customer Service to make your customer support process a differentiator and empower your team to consistently deliver outstanding service.


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