Dynamics 365 Field Service

Innovate with proactive service

Dynamics 365 for Field Service is an end-to-end solution to help organizations manage complex service agreements, work orders, resources, and inventory. It enables businesses to maximize customer satisfaction and improve resource productivity for on-site installation, maintenance, and break/fixes services. Built-in intelligence helps organizations to provide predictive and preventive service and support.
 

Dynamics 365 for field service empowers organizations to assign the right person for the right job every time, resolve service issues before they occur while reducing operational costs and delivering positive onsite experiences.

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The key features of Microsoft Dynamics 365 for Field Service are:

  • Manage your workforce effectively
  • Provide Preemptive and Connected Field Service
  • Automate Resource Scheduling
  • Gain Customer’s Trust
  • Asset and Inventory Management


 
Manage your workforce effectively
Power-up your field service agents to work effectively on the go. Enable your field service agents to access real-time customer information and provide them with step-by-step instructions to track and complete the task at hand. Keep field service agents on time with route navigation assistance, and work order details updated in real-time on their mobile device.

Provide Preemptive and Connected Field Service
Microsoft Dynamics Field Service enables businesses to detect, troubleshoot, and resolve issues remotely with the Internet of Things enabled equipment sensors. Identify problems even before the customer becomes aware of them and attempt to resolve issues remotely. Lowers the cost by dispatching agents only when they’re needed.

Automate Resource Scheduling
Empowering businesses to improve profitability by scheduling the field service agents with the right job skills and best location to fit in more appointments per day. Identify and organize available field service resources with an interactive, drag-and-drop schedule board.

Gain Customer’s Trust
Deliver an end-to-end customer-centric experience to engage with customers proactively and build trust. Keep your customers informed with automated text messages, phone calls, share quotes, contracts, and scheduling information. Enable customers to keep track of service activities (upcoming and past) and self-schedule appointments with a customer portal. Provide your customers with real-time location tracking of field service agents, arrival time, photo, and vehicle information. Automatically escalate customer feedback for follow up when needed.

Asset and Inventory Management
Manage service inventory, set reorder points, and track stock history across locations, including warehouses, depots, and trucks to drive efficiencies and response times. Manage and control customer and asset information to maintain a 360-degree view of service considerations and history. Dynamics 365 for Field Service provides real-time updates on your inventory, enabling you to track your service stock more closely for fewer write-offs and create better forecasts.


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