Managing Applications & Infrastructure

Managed Services

As a Tier-I Cloud Solution Provider (CSP), Gold Cloud Customer Relationship Management partner and Gold ERP partner for Microsoft, Alletec is equipped to consult and handhold the transition of your IT infrastructure and business applications to the cloud.

We help you evolve your Systems and Cloud Architecture, and enable you realize the solution. This includes:

  • Provision and Manage
    • Directly provision subscription - infrastructure and applications
    • Directly manage and modify subscription
  • Provide Direct Support

Managed Services include:

  • Migration Services

Our consulting services help organizations plan and migrate the on-prem applications to cloud. We plan and assess your current environment and define a strategy to migrate current applications, environment or mailing solution. The gamut of services cover:

  • Migrating existing Infrastructure to Azure Cloud
  • Migrating existing on-prem NAV, AX, SharePoint, CRM to Azure IaaS
  • Migration mailing Solution to Office 365 - e.g. Google apps to office 365, on-prem Exchange to office 365
  • Migration of Authentication services to Azure Cloud
  • Creating a Hybrid environment for on-prem and on-cloud applications/ resources authentication integration
  • Support Services

With Support being the key differentiator - we take care of your organizational support needs with:

  • 24x7x365 Technical Support
  • Automated tools for infrastructure and application monitoring
  • L1, L2, L3 and SME on various technologies

The managed support services cover:

  • Cloud Support and Monitoring Services
    • Server OS support
    • Server OS troubleshooting
    • Backup Management
    • Performance Management
    • Problem and Change Management
    • Disk Space Management
    • Resource provisioning
  • Database Management
    • Database creation and maintenance
    • Performance tuning
    • User account management
    • Clean up of file systems
    • Automated index rebuilds
    • Database migration
    • Diagnosing database performance issues and performance tuning
  • Mail Management
    • Administration of mail servers
    • User account management
    • Backups and transaction log management
    • Monitoring mail queues
    • Implementation of mail policies
    • Monitoring Uptime of Mail Servers
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