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Businesses around the world lose focus of their core business priorities when technology glitches hamper their business activities, forcing them to spend time on IT. In-house IT teams do bring control but also bring the worries and demand mindshare of top management. Smart businesses focus on their core business activities while leaving the allied support processes to partners. These
Client meetings and business travels are an essential aspect of the working world that capture the life cycle of employees, especially in client-facing roles. Teams engaged in business development, new business acquisition, marketing, in particular, have the largest travel and expense budgets in line with their business needs of strengthening the relationship with diverse stakeholders–customers, prospects,
CRM being just a “technology” or a “solution” is a misnomer, should rather be viewed as a Business Strategy to better understand and manage customer relationships. It requires a customer-centric business philosophy and culture across an organization. CRM, as a technology solution, is just an enabler. It links up information about stakeholders from a variety
One of the core challenges around managing field service operations is to ensure the person with the right skillset is sent out to carry out the work on the field. It doesn’t get easier when you are into a dynamic business spanning across wider geography with a mix of company and franchise-operated service models and
In today’s world led by Artificial Intelligence (AI) and Machine learning (ML), businesses are reaping the benefits from utilizing these technologies. Historical data together with external reference data becomes the backbone for AI & ML. Businesses make proactive decisions basis the predictive data analytics available with AI & ML. Businesses using Dynamics 365 Business Central
