NSC Global Upgrades Age-Old NAV Solution – Standardizes Processes & Controls

About the Client

NSC Global is a worldwide network integrator, providing network implementation and support solutions to leading brands across 180 countries.

NSCG had been using Microsoft Dynamics NAV for its worldwide operations for close to a decade. But, the inconsistencies in the versions deployed at different locations and piles of erroneous customizations were a persistent pain.

The organization wanted to standardize the solution version across while leveraging the investment already made on the Dynamics NAV solution. It was therefore decided to upgrade the aging version to NAV 2009 and also rectify those customizations that were not working as envisioned.

NSCG was looking for a vendor that could undo the problems with the existing NAV solution, perform an upgrade effectively and deliver ongoing support.

It evaluated several vendors for Microsoft Dynamics NAV competency, business size, and value proposition.

Ultimately, Alletec – a Microsoft Dynamics MasterVAR with more than 200 NAV engagements was signed up, which infused its vast experience and proficiency into the NAV implementation.

Moreover, Alletec’s engagement in Microsoft Dynamics product engineering also assured NSCG that it could effectively perform the desired customizations and hotfixes.

Highlights

  • NSCG was using Microsoft Dynamics NAV 3.10 Classic at the UK headquarters and NAV 2009 RTC at other locations. Moreover, NAV 3.10 at HQ was heavily customized yet poor performing. Additionally, there was inadequate functional and technical support from the existing partner, aggravating the situation even further.
  • The processes were manually driven and the process flow was ambiguous. It resulted in pointless progression back and forth, deterring process efficiency. There was a critical need to establish clearly defined processes and map them to the system.
  • Critical functions, including deferred revenue accounting, service contract billing, and process approvals were manual, tedious, and involved a high probability of errors.
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