Dynamics 365 for Higher Education Institutions

Dynamics 365 consists of various applications which can be used for creating point solutions for empowering Higher Education institutions to digitally transform their operations and elevate student engagement.

Key solution map includes:

• 365 Customer Insights & Journeys: To automate the lead generation and management process related to student acquisition, student journeys can be defined to facilitate real-time outbound marketing, run campaigns, and generate insights.
• 365 Sales: To manage immersion programs and collaborate with other institutions, it is essential to maintain contact information and relationships. This also applies to managing the database and relationships with industry partners for training, internships, and placements.
• 365 Customer Service: To manage workflows related to processing of service requests using case management functionality.
• Dynamics 365 Power Apps: Used to build user friendly interfaces for various stakeholders like faculty, back office administrative users, leadership team. It is a low code no code platform and used to develop point applications accessible over mobile, tablets and laptops.
• 365 Business Central: For managing fee collection, revenue recognition, procurement process, fixed assets, grants, financial accounting and statutory compliance.

Dynamics 365 provides technology platform having strong interoperability with other Microsoft products like Excel, Word, Outlook, Teams and SharePoint.
Microsoft provides special pricing and licensing for education industry.

Alletec’s EdTech 365, built on Microsoft Dynamics 365, empowers Higher Education institutions to digitally transform their operations and elevate student engagement. The solution significantly enhances the student experience by providing a seamless platform—accessible through a portal or app—where students can easily obtain information and submit service requests.

Key benefits include:

• Student Insights: The Registrar's office gains a comprehensive view of each student's entire lifecycle, available at the click of a button, streamlining administrative processes.
• Fee Management: The Accounts department can generate fee demands and process payments with minimal human intervention, ensuring timely collections and reducing errors.
• Faculty Tools: Deans and faculty can leverage Generative AI to manage course curriculums, create timetables, implement QR code-based attendance systems, and oversee continuous education and assessments—all in one place.
• Dashboards for Leadership: The leadership team benefits from real-time dashboards to monitor compliance, track key metrics, and support strategic planning for institutional growth.

EdTech 365 simplifies complex processes, enabling institutions to focus on delivering a superior educational experience.

Key Features Include:

• Code based attendance: This makes the process efficient, and information is available in real time.
• Real time notifications: Rescheduling, cancellations, faculty swaps, and location changes are common scenarios that can be handled easily, with real-time notifications sent to impacted stakeholders.
• Feedback Management: A digital process for gathering feedback at the end of each class, as well as detailed feedback at the end of the term.
• Configurable Self Services: Various services can be configured in the backend, making them available on the portal for students to submit service requests.
• Online Fee Payment: Fee demands, or paid services become visible on student portal, integration with payment gateways for online payments, reconciliation engine.
• Business Process Configurator: User can define the business process in terms of stages and key information at each stage. For example process for UG, PG and PHD admission could be different.
• Faculty Tools: Deans and faculty can leverage Generative AI to manage course curriculums, create timetables, implement QR code-based attendance systems, and oversee continuous education and assessments—all in one place.
• Strategic Dashboards for Leadership: The leadership team benefits from real-time dashboards to monitor compliance, track key metrics, and support strategic planning for institutional growth.

Edtech 365 revolutionizes student engagement by providing a seamless, always-on digital platform that offers students instant access to all relevant information anytime, anywhere. With 24/7 availability, students can effortlessly manage tasks without the need to physically visit university offices—no more waiting in queues or dealing with paperwork.

Key Features Include:

• Convenient Digital Access: Whether it's submitting forms, applying for services, or tracking academic progress, students can complete everything online with just a few clicks, freeing up their time for more meaningful academic pursuits.
• Smart Genie – Your AI-powered Copilot: The Gen AI-powered Smart Genie serves as a personal guide for students, offering a conversational interface to answer queries related to university policies, eligibility criteria, and deadlines. It also provides personalized guidance for exam preparation, interviews, and overall academic success.

With EdTech 365, students experience a more connected and efficient educational journey, leading to increased satisfaction, better engagement, and improved academic outcomes.

Absolutely! EdTech 365 offers extensive customization capabilities tailored to the specific needs of universities, colleges, and other higher education institutions. The platform provides a flexible framework that allows institutions to:

• Customize User Interfaces: Modify the interface to align with institutional workflows and user preferences, enhancing the user experience for both staff and students.
• Build and Modify Functionality: Extend or alter existing features to address unique operational requirements or develop entirely new functionalities to support academic and administrative processes.
• Seamless Integrations: Use API-based integrations to connect with external applications such as learning management systems (LMS), student information systems (SIS), and more.
• Automate Workflows: Streamline processes and increase efficiency with Power Automate, enabling automated workflows for admissions, registrations, financial aid, and more.
• Advanced Analytics and Dashboards: Generate custom dashboards and reports, providing real-time insights and analytics tailored to specific roles, whether for students, faculty, or the leadership team.

With EdTech 365, institutions can create a highly personalized solution that evolves alongside their needs, driving efficiency, engagement, and innovation.

EdTech 365 empowers universities and colleges to automate and enhance their admissions and recruitment processes, making them more efficient, intelligent, and student-friendly.

Key Features Include:

• Customizable Admission Portal: Universities can create a dynamic admission portal to host application forms for various programs. These forms are fully customizable on the backend, allowing institutions to design them according to specific program requirements.
• Smart Lead Generation and Engagement: Manage prospective student data efficiently with tools for lead generation and nurturing. Run targeted email and SMS campaigns, apply lead scoring models, and use OTP-based validation to authenticate phone numbers and emails. The AI-powered Smart Genie enhances conversions by offering personalized information and counseling to prospective students, guiding them through the process.
• Automated Admission Processing: Simplify the admission workflow by automating the evaluation of applications based on set criteria, organizing entrance tests and interviews, and issuing offers, including scholarships and financial aid. The system also facilitates easy and secure fee collection.
• Seamless Student Onboarding: Provide a fully digital onboarding experience where students can validate their contact information, submit personal and academic details, and upload essential documents such as transcripts, certificates, photos, and affidavits—all in one place.

Higher Education institutions can expect a substantial return on investment (ROI) from implementing EdTech 365, with potential ROI exceeding 10%, depending on the size of operations and the current efficiency of processes. Key ROI drivers include:

• Optimized Fee Collection: Dynamics 365 helps streamline fee collection processes, reducing receivables aging and improving cash flow, leading to stronger financial health.
• Cost Savings through Budgetary Controls: Implementing best practices in procurement, along with robust budgetary controls, can lead to significant cost savings and reduced pilferage, enhancing overall operational efficiency.
• Improved Admissions Efficiency: AI-powered lead scoring models and automated query handling reduce manual intervention in the admissions process, leading to higher fill rates across various programs and a more efficient recruitment process.
• Maximized Infrastructure Utilization: Gain visibility into capacity utilization to optimize underutilized assets, ensuring that facilities and resources are used more effectively, resulting in better ROI on infrastructure investments.
• Increased Faculty Productivity: By automating administrative tasks like report generation and information collation, Dynamics 365 frees up valuable faculty time, allowing them to focus more on teaching and research, thereby enhancing overall academic productivity.