D365 Customer Engagement Services
With scores of successful implementations, Alletec has a track record of delivering several complex & large D365 Customer Engagement projects. These customers are from diverse geographies (Americas, EMEA, APAC), besides India. Alletec has demonstrated deep functional & technical expertise across various industries; and developed industry-specific solutions for Dealer Management, Healthcare, Professional Services, Field Service, and Real Estate.
SOLUTION BUILDING AND IMPLEMENTATION SERVICES
- End-to-end solution building, mapping, and implementation for all modules covered under D365 – Sales, Customer Service, Marketing, Field Service, PSA, Talent (Requirement study, Prototyping, System design/development, Technical & functional training, Deployment)
- Microsoft Dynamics CRM setup, customization, and tailored security definitions for each role
- Solution Implementation, including data migration, user training, 3rd party product integrations
- Reimplementation of suboptimal implementations
HELPDESK AND SUPPORT SERVICES
- Helpdesk service through support portal, email, chat or phone
- Dedicated offshore support – a team of technical and functional consultants and experts provide centralized support to a globally distributed network of customers
- Dedicated onsite support – Technical and functional consultants and experts are deployed at the customer site as and when needed
- Need-based onsite and offsite support
- Regular reporting on system management and performance
- Functional & Technical System Health Audit
- Access to Alletec 24×7 online helpdesk support portal
- Upgrades to the latest version of D365
- Upgrade of partner add-on solutions/ verticals to the latest version
- Installation of new service packs
INDUSTRY SOLUTION DEVELOPMENT & FUNCTIONALITY EXTENSIONS
- Development of vertical solutions for partners
- Version upgrade of vertical solutions
- Localization of verticals for countries
- Customer/Dealer portals
- Customized Add-Ons for Enterprises
- PowerApps development
- Specialized Training
- Bespoke integration solutions
- Reporting solutions based on SSRS
- ERP Change Management
- Test automation
- Staff augmentation
- Integration of CRM with ERP solutions like AX / D365 Finance with other 3rd Party Solutions via database, web services, API as needed
- Integration via database
- Integration via web services
- Integration via API
Décor Solution Provider
- An internationally acclaimed organization that specializes in ceramics and allied products segment
- Significant presence in India, Africa, Middle East, United Kingdom, and Russia
- Manufacturing plants in Gujarat and Haryana, India and other joint venture plants, generating a total production capacity of 60 million square meters annually
- A strong dealer & store network across India
Asia’s leading paint manufacturer
- India’s leading and Asia’s fourth-largest paint company
- Operates in 16 countries and have 25 paint manufacturing facilities in the world Serves consumers in over 65 countries
- Undertakes large scale projects to provide complete painting, coating, and waterproofing solutions to cater to various industries
- Have a strong partner network across the globe
Global Software Licensing
- This Europe headquartered global software licensing solution provider works with multiple publishers, including Microsoft, Adobe, Oracle, Semantic, McAfee & Trend Micro.
- With over 3,000 technology partners & presence in over 50 countries, the company has won several global customers who have multiple subsidiaries spanning across countries.
Industrial Components Distributor
- Global operations spanning across 32 nations, it distributes over 3,50,000 electronic, electrical and industrial products from over 2000 top brands of the world.
- After a careful assessment of several CRM solutions & vendors, the company selected Microsoft Dynamics CRM as the solution & Alletec as its implementation partner. It expected to automate its sales force besides streamlining inquiry processing & order fulfillment procedures through CRM implementation.
- Zync provides feature-rich Tablet PCs, Phablets, Mobiles and Accessories for the global markets at affordable prices.
- With the global shift in mobility trends, the popularity of internet-enabled devices reached an all-time high – and the mobile & tablet industry witnessed tremendous growth. The rapidly growing devices market & evolving consumer demands imposed the need to deliver a strong price-value proposition. In the quest for constant product innovation, a more critical aspect of the business was being neglected – Customer Service.