D365 Customer Engagement Services

Best Solutions From A Microsoft Gold Partner With 20 Years of ExperienceClients in 30+ Countries700+ Successful Project

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D365 Customer Engagement Services


With scores of successful implementations, Alletec has a track record of delivering several complex & large D365 Customer Engagement projects. These customers are from diverse geographies (Americas, EMEA, APAC), besides India. Alletec has demonstrated deep functional & technical expertise across various industries; and developed industry-specific solutions for Dealer Management, Healthcare, Professional Services, Field Service, and Real Estate.

SOLUTION BUILDING AND IMPLEMENTATION SERVICES

  • End-to-end solution building, mapping, and implementation for all modules covered under D365 – Sales, Customer Service, Marketing, Field Service, PSA, Talent (Requirement study, Prototyping, System design/development, Technical & functional training, Deployment)
  • Microsoft Dynamics CRM setup, customization, and tailored security definitions for each role
  • Solution Implementation, including data migration, user training, 3rd party product integrations
  • Reimplementation of suboptimal implementations

HELPDESK AND SUPPORT SERVICES

  • Helpdesk service through support portal, email, chat or phone
  • Dedicated offshore support – a team of technical and functional consultants and experts provide centralized support to a globally distributed network of customers
  • Dedicated onsite support – Technical and functional consultants and experts are deployed at the customer site as and when needed
  • Need-based onsite and offsite support
  • Regular reporting on system management and performance
  • Functional & Technical System Health Audit
  • Access to Alletec 24×7 online helpdesk support portal

VERSION UPGRADES

  • Upgrades to the latest version of D365
  • Upgrade of partner add-on solutions/ verticals to the latest version
  • Installation of new service packs

INDUSTRY SOLUTIONS DEVELOPMENT & FUNCTIONALITY EXTENSIONS

  • Development of vertical solutions for partners
  • Version upgrade of vertical solutions
  • Enhancements
  • Localization of verticals for countries

DEVELOPING ADD-ONS

  • Customer/Dealer portals
  • Customized Add-Ons for Enterprises
  • PowerApps development

SPECIALIZED SERVICES

  • Specialized Training
  • Bespoke integration solutions
  • Reporting solutions based on SSRS
  • ERP Change Management
  • Test automation
  • Staff augmentation

SYSTEM INTEGRATION

  • Integration of CRM with ERP solutions like AX / D365 Finance with other 3rd Party Solutions via database, web services, API as needed
  • Integration via database
  • Integration via web services
  • Integration via API

Case Studies


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D365 Business Central – NAVD365 Customer EngagementD365 FinanceD365 Supply Chain ManagementMicrosoft Dynamics 365Dynamics GP To D365 BC MigrationSharePoint SolutionsMicrosoft AZUREData & AIPower Platform