Migration strategies For Multi Instance Scenario in D365 Customer Engagement
Digital Transformation - Enriching the process of customer engagement
D365 Customer Engagement Services
With scores of successful implementations, Alletec has a track record of delivering several complex & large D365 Customer Engagement projects. These customers are from diverse geographies (Americas, EMEA, APAC), besides India. Alletec has demonstrated deep functional & technical expertise across various industries; and developed industry-specific solutions for Dealer Management, Healthcare, Professional Services, Field Service, and Real Estate.
SOLUTION BUILDING AND IMPLEMENTATION SERVICES
End-to-end solution building, mapping, and implementation for all modules covered under D365 – Sales, Customer Service, Marketing, Field Service, PSA, Talent (Requirement study, Prototyping, System design/development, Technical & functional training, Deployment)
Microsoft Dynamics CRM setup, customization, and tailored security definitions for each role
Solution Implementation, including data migration, user training, 3rd party product integrations
Reimplementation of suboptimal implementations
HELPDESK AND SUPPORT SERVICES
Helpdesk service through support portal, email, chat or phone
Dedicated offshore support – a team of technical and functional consultants and experts provide centralized support to a globally distributed network of customers
Dedicated onsite support – Technical and functional consultants and experts are deployed at the customer site as and when needed
Need-based onsite and offsite support
Regular reporting on system management and performance
Functional & Technical System Health Audit
Access to Alletec 24×7 online helpdesk support portal
Upgrades to the latest version of D365
Upgrade of partner add-on solutions/ verticals to the latest version
Installation of new service packs
INDUSTRY SOLUTION DEVELOPMENT & FUNCTIONALITY EXTENSIONS
Development of vertical solutions for partners
Version upgrade of vertical solutions
Localization of verticals for countries
Customized Add-Ons for Enterprises
Bespoke integration solutions
Reporting solutions based on SSRS
ERP Change Management
Integration of CRM with ERP solutions like AX / D365 Finance with other 3rd Party Solutions via database, web services, API as needed
Integration via database
Integration via web services
Integration via API
Asia’s Largest Paint Manufacturer implements D365 for Customer Service
India’s leading and Asia’s fourth largest paint company
Operates in 16 countries and have 25 paint manufacturing facilities in the world Serves consumers in over 65 countries
Undertakes large scale projects to provide complete painting, coating and water proofing solutions to cater to various industries –
D365 CE Implementation For A Tablet & Mobile Device Company
Zync provides feature rich Tablet PCs, Phablets, Mobiles and Accessories for the global markets at affordable prices.
With the global shift in mobility trends, the popularity of internet enabled devices reached an all time high – and the mobile & tablet industry witnessed tremendous growth. The rapidly growing devices market & evolving consumer demands imposed the need to deliver a strong pricevalue proposition. In the quest for constant product innovation, a more important aspect of business was being neglected – Customer Service.
In the absence of a centralized knowledge base – Zync was finding it difficult to manage & resolve customer grievances timely & efficiently. It felt a pressing need for an agile solution in order to streamline its customer support division.
Sales Force Automation & Lead Management For An Industrial Component Distributer
A reputed market leader in high-service distribution of Industrial products – the company is known in the market for fulfilling small volume needs for a wide range of electrical, electronic, mechanical, test & measurement and automation products for various businesses around the world. Its products are used by Research & Development, Maintenance and Prototype development engineers in multiple domains across industries.
Global operations spanning across 32 nations, it distributes over 3,50,000 electronic, electrical and industrial products from over 2000 top brands of the world.
After a careful assessment of a number of CRM solutions & vendors, the company selected Microsoft Dynamics CRM as the solution & Alletec as its implementation partner. It expected to automate its sales force besides streamlining enquiry processing & order fulfillment procedures through CRM implementation.
Dynamics CRM Deployment For A Software Licensing Company
This Europe headquartered global software licensing solution provider works with multiple publishers including Microsoft, Adobe, Oracle, Semantic, McAfee & Trend Micro.
With over 3,000 technology partners & presence in over 50 countries, the company has won several global customers who have multiple subsidiaries spanning across countries.
Global operations, and the need to provide consistent experience and pricing to international customers had created pressing need for a centralized CRM solution that also integrated with individual country implementations of Dynamics ERP.
The company evaluated potential CRM implementation partner companies from Europe as well as other geographies. The partner needed to have proven competence on Dynamics CRM, Dynamics ERP, and the ability & experience of delivering enterprise solutions to a global clientele. Alletec’s success stories on all these fronts gave company the confidence to entrust it with this business critical project – that envisioned rolling our Dynamics CRM to over 50 countries.