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D365 Customer Engagement Services

Best Solutions From A Microsoft Gold Partner With Tasks
  • 20 Years of Experience
  • Clients in 30+ Countries
  • 700+ Successful Projects

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D365 Customer Engagement Services Videos


Digital Transformation - Enriching the process of customer engagement

Migration strategies For Multi Instance Scenario in D365 Customer Engagement

D365 Customer Engagement Services


With scores of successful implementations, Alletec has a track record of delivering several complex & large D365 Customer Engagement projects. These customers are from diverse geographies (Americas, EMEA, APAC), besides India. Alletec has demonstrated deep functional & technical expertise across various industries; and developed industry-specific solutions for Dealer Management, Healthcare, Professional Services, Field Service, and Real Estate.

SOLUTION-BUILDING

SOLUTION BUILDING AND IMPLEMENTATION SERVICES

  • End-to-end solution building, mapping, and implementation for all modules covered under D365 – Sales, Customer Service, Marketing, Field Service, PSA, Talent (Requirement study, Prototyping, System design/development, Technical & functional training, Deployment)
  • Microsoft Dynamics CRM setup, customization, and tailored security definitions for each role
  • Solution Implementation, including data migration, user training, 3rd party product integrations
  • Reimplementation of suboptimal implementations

HELPDESK AND SUPPORT SERVICES

  • Helpdesk service through support portal, email, chat or phone
  • Dedicated offshore support – a team of technical and functional consultants and experts provide centralized support to a globally distributed network of customers
  • Dedicated onsite support – Technical and functional consultants and experts are deployed at the customer site as and when needed
  • Need-based onsite and offsite support
  • Regular reporting on system management and performance
  • Functional & Technical System Health Audit
  • Access to Alletec 24×7 online helpdesk support portal
HELPDESK-AND-SUPPORT-SERVICES
Updrade

VERSION UPGRADES

  • Upgrades to the latest version of D365
  • Upgrade of partner add-on solutions/ verticals to the latest version
  • Installation of new service packs

INDUSTRY SOLUTION DEVELOPMENT & FUNCTIONALITY EXTENSIONS

  • Development of vertical solutions for partners
  • Version upgrade of vertical solutions
  • Enhancements
  • Localization of verticals for countries
INDUSTRY-SOLUTION
ADD-ONS

DEVELOPING ADD-ONS

  • Customer/Dealer portals
  • Customized Add-Ons for Enterprises
  • PowerApps development

SPECIALIZED SERVICES

  • Specialized Training
  • Bespoke integration solutions
  • Reporting solutions based on SSRS
  • ERP Change Management
  • Test automation
  • Staff augmentation
SPECIALIZED-SERVICES
SYSTEM-INTEGRATION

SYSTEM INTEGRATION

  • Integration of CRM with ERP solutions like AX / D365 Finance with other 3rd Party Solutions via database, web services, API as needed
  • Integration via database
  • Integration via web services
  • Integration via API

Case Studies


Asia’s Largest Paint Manufacturer implements D365 for Customer Service

Asia’s Largest Paint Manufacturer implements D365 for Customer Service

  • India’s leading and Asia’s fourth largest paint company  
  • Operates in 16 countries and have 25 paint manufacturing facilities in the world  Serves consumers in over 65 countries  
  • Undertakes large scale projects to provide complete painting, coating and water proofing solutions to cater to various industries –  
  • Have a strong partner network across the globe 
Read More
D365 CE Implementation For A Tablet & Mobile Device Company

D365 CE Implementation For A Tablet & Mobile Device Company

  • Zync provides feature rich Tablet PCs, Phablets, Mobiles and Accessories for the global markets at affordable prices. 
  • With the global shift in mobility trends, the popularity of internet enabled devices reached an all time high – and the mobile & tablet industry witnessed tremendous growth. The rapidly growing devices market & evolving consumer demands imposed the need to deliver a strong pricevalue proposition. In the quest for constant product innovation, a more important aspect of business was being neglected – Customer Service. 
  • In the absence of a centralized knowledge base – Zync was finding it difficult to manage & resolve customer grievances timely & efficiently. It felt a pressing need for an agile solution in order to streamline its customer support division. 
Read More
Sales Force Automation & Lead Management For An Industrial Component Distributer

Sales Force Automation & Lead Management For An Industrial Component Distributer

  • A reputed market leader in high-service distribution of Industrial products – the company is known in the market for fulfilling small volume needs for a wide range of electrical, electronic, mechanical, test & measurement and automation products for various businesses around the world. Its products are used by Research & Development, Maintenance and Prototype development engineers in multiple domains across industries. 
  • Global operations spanning across 32 nations, it distributes over 3,50,000 electronic, electrical and industrial products from over 2000 top brands of the world. 
  • After a careful assessment of a number of CRM solutions & vendors, the company selected Microsoft Dynamics CRM as the solution & Alletec as its implementation partner. It expected to automate its sales force besides streamlining enquiry processing & order fulfillment procedures through CRM implementation. 
Read More
Dynamics CRM Deployment For A Software Licensing Company

Dynamics CRM Deployment For A Software Licensing Company

  • This Europe headquartered global software licensing solution provider works with multiple publishers including Microsoft, Adobe, Oracle, Semantic, McAfee & Trend Micro. 
  • With over 3,000 technology partners & presence in over 50 countries, the company has won several global customers who have multiple subsidiaries spanning across countries. 
  • Global operations, and the need to provide consistent experience and pricing to international customers had created pressing need for a centralized CRM solution that also integrated with individual country implementations of Dynamics ERP. 
  • The company evaluated potential CRM implementation partner companies from Europe as well as other geographies. The partner needed to have proven competence on Dynamics CRM, Dynamics ERP, and the ability & experience of delivering enterprise solutions to a global clientele. Alletec’s success stories on all these fronts gave company the confidence to entrust it with this business critical project – that envisioned rolling our Dynamics CRM to over 50 countries.
Read More

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