In today’s hyper-connected world, social media is a powerful channel for businesses to engage with customers, generate leads, and provide timely support. Yet, managing social media platforms alongside your CRM can be cumbersome, inefficient, and time-consuming.
CEKonnect, Alletec’s social media accelerator for Dynamics 365 Customer Engagement (CE) apps, is designed to simplify and enhance your social media integration. By seamlessly embedding social media functionalities into Dynamics 365, CEKonnect empowers your marketing, sales, and customer service teams to maximize impact, drive efficiency, and deliver exceptional customer experiences.
Avoid juggling between social media tools and Dynamics 365 CE apps.
Eliminate the need for expensive third-party integrations.
Leverage advanced AI models for real-time sentiment analysis and actionable insights.
Consolidate customer feedback and interactions from social platforms into a single source of truth.
A retail brand launches a new product campaign on Facebook and Twitter. CEKonnect tracks campaign performance in real time, capturing customer sentiments and automating lead generation from positive feedback.
A telecom company uses CEKonnect to monitor social media complaints. Critical issues are converted into cases and assigned to support teams, ensuring faster resolutions and improved customer satisfaction.
A B2B software provider tracks product mentions on LinkedIn and Twitter using CEKonnect. Sales teams gain insights into customer needs and initiate timely engagements with potential clients.
A retail brand launches a new product campaign on Facebook and Twitter. CEKonnect tracks campaign performance in real time, capturing customer sentiments and automating lead generation from positive feedback.
A telecom company uses CEKonnect to monitor social media complaints. Critical issues are converted into cases and assigned to support teams, ensuring faster resolutions and improved customer satisfaction.
A B2B software provider tracks product mentions on LinkedIn and Twitter using CEKonnect. Sales teams gain insights into customer needs and initiate timely engagements with potential clients.
CEKonnect acts as an extension of Dynamics 365 CE apps, ensuring smooth integration with your existing CRM.
AI-driven sentiment analysis identifies actionable insights from social media conversations, helping teams respond effectively.
Consolidate marketing, sales, and service efforts into a single interface, improving team efficiency and collaboration.
CEKonnect is the next step in simplifying and amplifying your social media strategy. Let Alletec help you unlock the full potential of Dynamics 365 and social media integration.
CEKonnect Accelerator allows users to connect social media channels like Facebook, Twitter, and Instagram to their D365 Marketing, Sales, and Customer Service records directly. This connectivity facilitates effective management of social media campaigns, lead generation, capture of customer feedback, sentiment analysis, and so on, within the Dynamics 365 CE platform.
CEKonnect Accelerator leverages AI-based models to read social media feeds and sentiments of customers correctly. Through the use of sophisticated algorithms, the solution delivers real-time insights into social media engagement, enabling organizations to make informed decisions and customize their engagement strategies accordingly.
CEKonnect Accelerator prioritizes data integrity and security. The solution meets industry-standard security policies and compliance procedures to secure sensitive data. With its strong security features, organizations can rely on CEKonnect Accelerator to secure their data while improving their social media engagement activities.
By connecting sites such as Facebook, Twitter, and Instagram to Dynamics 365 Marketing, Sales, and Customer Service records directly, CEKonnect enables marketing teams to control social media campaigns effectively. This integration supports lead generation, capturing customer feedback, and sentiment analysis, all within the Dynamics 365 CE environment, thus improving the effectiveness of marketing campaigns.
