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              Travel Agency Operations modernized with Microsoft Dynamics 365

              Travel Agency Operations modernized with
              Microsoft Dynamics 365

              Enhance efficiency and customer experience

              Platform for all your Travel Agency operations

              Dynamics 365 ERP and CRM solutions provide a powerful platform for travel companies to undertake successful digital transformation journey. The solutions get tailored to the unique mid-office and back-office needs of mid-sized and large travel agency businesses, preparing them to compete in this digital era, scale operations and strengthen customer engagements.

              Mid-office and Back-office systems for Travel business needs

              Sales

              Sales

              Real-time pipeline visibility and intelligent tools to equip sales team with inventory availability and pricing information...

              Sales

              System provides real-time pipeline visibility and intelligent tools to equip the sales team with inventory and pricing information. This results in increased sales efficiency, improved deal closing prices, and ultimately higher revenue generation for the business.

              Finance

              Finance

              Streamlined and integrated financial processes provide enhanced accuracy and efficient financial reporting...

              Finance

              System brings streamlined financial processes, enhanced accuracy in accounting, and improved financial reporting. With automated billing, expense tracking, and real-time data access, finance teams can manage cash flow more effectively, ensure compliance with industry regulations, and make informed financial decisions faster.

              Operations

              Operations

              Automation of operations is the backbone of making travel businesses scalable. Be it the automation of basic processes...

              Operations

              Integrated mid-office and back-office systems provide integrated functionality for most travel agency operations. This significantly enhances operational efficiency.

              Customer Service

              Customer Service

              Travel companies are in the business to sell ‘experiences’. Given the myriad options, and the decision-making difficulties...

              Customer Service

              System immensely enhance productivity of the customer service team. They are able to address customer inquiries and requests promptly. Customers receive quicker responses and support throughout the travel planning process, leading to less stressful experience. Since the system provides integrated functions, a single agent is often able to address issues related to most offerings.

              Optimizing Pricing

              Optimizing Pricing

              System provides a sophisticated matrix based pricing engine that takes in to account customer type, sector details airline/hotels, ticket type, and value...

              Optimizing Pricing

              System provides a sophisticated matrix based pricing engine that takes in to account customer type, sector details, airline/hotels, ticket type, and value. The service fee module ensures a high level of automation and control over service fees. Additionally, it provides the ability to add fees based on the number of PNRs, sales invoices, and allows for bundling fees on multi-product sales

              Commission Tracking

              Commission Tracking

              System enables tracking and management of PLB, IATA, or overriding commission/ incentives, as well as mark-ups for agents, corporate clients, and...

              Commission Tracking

              System enables tracking and management of PLB, IATA, or overriding commission/ incentives, as well as mark-ups for agents, corporate clients, and suppliers. The system is designed to efficiently handle commissions and income based on ticket or voucher references or any common identifiers, ensuring accuracy and ease of use for travel professionals.

              Travel
              Travel
              “As a Microsoft Business Applications partner, All e Technologies has been our go-to partner for deploying Business Central in our OTA operations. They integrated it effectively with our front-end booking system, managing back-end accounting needs with precision. Their familiarity with the intricacies of the travel sector was instrumental in delivering a functional and integrated solution. They have been supporting us for more than 8 years now.”
              Ashish Kumar Bansal, CFO, EaseMyTrip

              Solutions for Travel Industry

              Process Automation

              Process Automation

              >Automate complex workflows and repetitive tasks like – bookings management, invoicing, reporting and customer profiles updates - with greater...

              Process Automation

              The mid-office and back-office operations of a travel company include numerous complex workflows and repetitive tasks, which are very important to automate for achieving operational efficiencies. This includes managing bookings, invoicing, reporting, and managing customer profiles with accuracy and speed. By reducing manual intervention, travel agencies can minimize errors, optimize resource allocation, and improve overall business performance.
              Auto Reconciliations

              Auto Reconciliations

              Reconciliation of Banks/ BSP/ ARC for matching financial transactions recorded in the system with the corresponding entries in bank/ supplier...

              Auto Reconciliations

              Auto-reconciliations in the Back-Office systems enables streamlining and automating the process of matching financial transactions recorded in the system with the corresponding entries in Banks/ BSP/ ARC statements. This ensures all flight tickets are invoiced accurately and validates that all transactions charged by the BSP vendor are reconciled easily and efficiently. Additionally, ADM and ACM may be created directly from the BSP file for streamlined operations. This automation helps reconcile any discrepancies found between internal data and external sources.
              Cloud Enablement

              Cloud Enablement

              Transitioning to cloud enables travel businesses ensure data security, anytime-anywhere access to systems, and operational scalability...

              Cloud Enablement

              By migrating to cloud-based solutions, travel agencies can ensure data security, seamless updates, and disaster recovery capabilities. Cloud-based systems also facilitate real-time collaboration and access to critical information from anywhere, thus enhancing decision- making speed and overall business coordination & efficiency.
              GDS & LCC Integrations

              GDS & LCC Integrations

              Seamless connection between a mid-office system and GDS like Amadeus, Sabre, Travelport (Galileo) and LCC carriers brings real-time access...

              GDS & LCC Integrations

              Integration between a mid-office system and GDS like Amadeus, Sabre, Travelport (Galileo) and LCC carrier are important for seamless operations of a travel agency. Real-time access to travel data ensures efficient itinerary planning and bookings. This ensures that updates automatically flow through to ticketing and invoicing to Back-office systems.
              Integrated Finance

              Integrated Finance

              Integrating operational and financial systems enables travel agencies perform real-time tracking of revenues, expenses, and budgets...

              Integrated Finance

              By having financial systems integrated with core travel operations, travel companies achieve real-time tracking of expenses, revenues, and budgets. This leads to effective financial reporting and analysis. This integration helps reduce manual errors, boosts timely decision- making, and improves compliance with regulatory requirements.
              Team Collaboration

              Team Collaboration

              Modern workplace with Microsoft 365 and Teams brings the power of collaboration to businesses. Travel companies require strong teamwork...

              Team Collaboration

              Travel business processes are amongst the most involved. Fulfilment of a single customer request often involves pulling together diverse offerings – Air/ Train/ Road travel, Hotel stays, packages, additional services, promotions etc. Platforms like Microsoft 365 enable staff members of the travel company collaborate, thus enhancing efficiency and customer satisfaction.

              Travel 365 The solution for Travel businesses

              Experience the power of Microsoft Dynamics 365 for the travel industry with a personalized demo. Our experts will show you how to leverage the platform to meet your specific business needs.

              Download Brochure

              Elevating Possibilities: Explore Our Resources

              Riya Travels

              Riya Travels

              With nearly 60 offices spanning several countries (USA, Canada, UAE, Saudi Arabia, Bangkok and India), Riya Travel has been able to significantly scale its operations in the past.

              The deployment of Alletec Travel 365 ushered in a transformation in the company’s operations. The centralized system, which had travel operations inherently integrated with financial accounting, eliminated invoicing delays, made collections efficient, and significantly enhanced the ability to make timely payments to airlines, hotels, and other service providers. The throughput of business transactions through the system increased, removing roadblocks for the business to scale.

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              Why Alletec

              Alletec is a trusted Microsoft
              Business Applications partner.
              25 years of experience and a global presence.

              Alletec is a trusted Microsoft Business Applications partner. 20 years of experience and a global presence. Our team of experienced domain experts is dedicated to delivering innovative solutions that drive business success. Alletec has serviced customers from over 30 countries, providing tailored solutions that meet the unique needs of Travel organizations.

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              Get Started Today

              Transform your business with Dynamics 365 Business Central. Contact Alletec to explore how this cutting-edge solution can empower your business for sustained growth and success.

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              Contact Us

              Frequently Asked Questions

              The Alletec Travel solution built on Microsoft Dynamics 365 helps Travel businesses streamline operations, enhance customer experiences, and improve booking management. It integrates customer data, financial systems, and travel services to provide a unified view of business operations, allowing companies to offer personalized services, manage reservations, and optimize resource allocation efficiently.
              Dynamics 365 offers key features for Travel businesses, including customer relationship management (CRM), real-time booking and reservation management, itinerary planning, resource optimization, and financial management. These tools help travel agencies, tour operators, and hospitality providers manage client interactions, streamline bookings, and enhance overall service delivery.
              Dynamics 365 enhances customer engagement by providing a 360-degree view of each customer, enabling personalized recommendations and offers based on travel preferences and history. The platform’s integrated CRM helps businesses maintain consistent communication across multiple channels, ensuring that customers receive timely updates and personalized experiences at every touchpoint.
              Yes, Dynamics 365 can be customized to suit different segments of the Travel industry, including tour operators, airlines, travel agencies, and hospitality businesses. Alletec offers tailored solutions that address the specific operational needs of each segment, from complex booking systems to real-time inventory and customer service management.
              Dynamics 365 seamlessly integrates with leading travel booking platforms, global distribution systems (GDS), payment gateways, and third-party CRM tools. This allows Travel businesses to consolidate all customer and booking data in one place, providing real-time insights and improving overall efficiency in managing bookings and customer interactions.
              Travel businesses can expect a strong ROI from Dynamics 365 by reducing manual processes, improving booking accuracy, and enhancing customer experiences. By automating operations, integrating real-time data, and personalizing services, businesses can increase customer satisfaction, reduce operational costs, and drive higher profitability.

              Case Studies


              Microsoft Dynamics NAV & DotNet Solution For An Online Travel Company

              Microsoft Dynamics NAV & DotNet Solution For An Online Travel Company

              MakeMyTrip.com (MMT) was launched in the year 2000 to address the booming ‘USA – India’ air travel market. Since then, the company has been growing at a fast pace and has emerged as the largest online travel company in India, having a robust offline presence.

              MMT launched its domestic Indian operations in 2005, which became an instant hit. The company controlled almost 50% share of the online travel business in India and was expected to achieve gross bookings of U.S. $500 million during the fiscal year 2009 – 2010.

              MMT needed to integrate the diverse aspects of its rapidly growing business operations. The company wanted an integrated software solution that would streamline their business processes, integrate with diverse systems, and scale to meet its expansion needs.

              The company teamed up with All e Technologies (Alletec), which built a highly customized travel industry-specific solution on Microsoft ® Dynamics™ NAV.

              The solution with a browser-based interface for the agents tightly integrates the mid-office and back-office operations and pulls data from www.makemytrip.com in real time.

              Read More

              Alletec blends deep Microsoft solutions expertise with industry knowledge and 25+ years of experience to catalyse digital transformation and amplify business outcomes for enterprises.

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