Global Software Firm Integrates Ops & Boosts CX with Dynamics CRM

Business Overview

This Europe headquartered global software licensing solution provider works with multiple publishers including Microsoft, Adobe, Oracle, Semantic, McAfee & Trend Micro.
With over 3,000 technology partners & presence in over 50 countries, the company has won several global customers who have multiple subsidiaries spanning across countries.
Global operations, and the need to provide consistent experience and pricing to international customers had created pressing need for a centralized CRM solution that also integrated with individual country implementations of Dynamics ERP.
The company evaluated potential CRM implementation partner companies from Europe as well as other geographies. The partner needed to have proven competence on Dynamics CRM, Dynamics ERP, and the ability & experience of delivering enterprise solutions to a global clientele. Alletec’s success stories on all these fronts gave company the confidence to entrust it with this business critical project – that envisioned rolling our Dynamics CRM to over 50 countries.

Highlights

The company was winning large accounts globally & planning to extend its footprint dramatically – to cover more than 50 countries in a very short period. Most customers had international presence & were being served by the company in multiple countries. Hence, consistency in product pricing and customer experience was critical. With growing operations, monitoring the pipeline and sales across countries had become increasingly difficult in absence of a robust CRM solution.

Various countries had their own, independent implementations of Microsoft Dynamics ERP. There was no centralized database to provide a unified view of customer activity and history.
The ERP failed to provide in-depth visibility into account hierarchy & transactional details resulting in delayed or ineffective communication with customers.
Management needed a consolidated view of pipeline and sales.

Case Study

Years of Delivering Customer Success

25th Anniversary might appear like a milestone, but a cherished one - only when an organization has made sustained positive impact on its entire eco-system. Alletec owes this milestone to our over 1000 customers – our raison d'être - for the faith they reposed in us. We wake up each morning and ask ourselves – what more (and different) can we do – individually & collectively - to justify and further strengthen this trust.

Hundreds of Alletecians have in the past over 2 decades catalyzed the growth of Microsoft Business Applications practice at dozens of other Microsoft partners. Together, we are now a strong eco-system.

On this occasion - we rededicate ourselves to our mission of enabling enterprises do more with digital transformation, and to our commitment of being Agile, Affordable, and Accountable.