Enterprises typically have several people facing business processes which could either be internal facing such as handling employee IT requests or these could be external facing processes such as handling customer requests. Despite well-defined standard operating procedures (SOPs) for these people facing processes, deviations lead to degradation in service. Availability of such services 24 x 7 is another issue facing enterprises primarily due to economic reasons.
At Alletec, we help enterprises implement AI driven Customer Service Agents and Conversational BOTs, leveraging Microsoft’s BOT Framework. Our BOT services include:
• Detailed requirements study and documentation involving understanding of business processes and associated conversation flow between agents and conversing parties.
• Solution approach for a BOT agent including architecture and detailed design, leveraging Microsoft BOT framework.
• Development and deployment of BOT solution on Microsoft Azure platform.
• User Acceptance Testing followed by Go Live and ongoing support.
Typical BOT has a 3-tier architecture as detailed below:
Some of the additional features our BOTs are able to handle are: