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Microsoft Dynamics 365 Customer Service provides features & tools for organizations to manage the services they provide to customers. Customer issues are tracked through cases and all interactions related to a case are recorded. You can create queries, and route cases to the right channel. Service-level SLA can be created and tracked, service schedules can be created, and performance & productivity can be managed.
Alletec offers end to end D365 implementation services from Business Process Study, Solution Architecture, Implementation, Data Migration, User Trainings to final Solution roll-out. With over 700 successful implementations, we have experience in diverse industries to understand your customization needs.
With a network of clients spread across 30 countries, Alletec has a dedicated offshore support team offering 24×7 support. We offer Helpdesk service through support portal, e-mail, chat or phone. Our D365 support team comprises of technical and functional consultants committed to customer satisfaction.
Alletec offers customization and development of vertical/horizontal solutions for partners. We offer Version upgrade services for vertical solution applications and enhancements of add-on applications.
Alletec offers online and onsite customized training services. To further enhance performance and productivity of your D365 implementation, we offer integrations with external systems, global roll-outs, BI reporting, and testing.
Alletec offers end to end integration of D365 with your existing systems and solutions. We offer standard out of box connector implementations and web-services based integration with external systems, developing ‘CONNECT APPS’ using REST API to exchange data and .Net connectors for seamless integration.
"…(Alletec’s) ability to quickly understand our business, and the ideas they brought to the table as we developed the solution, and the implementation of the design has been seamless. We have found a Microsoft partner that has skill set, a track record, and represents great value"
Kerry Bird
CEO
One Foundation – New Zealand
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