D365 CUSTOMER ENGAGEMENT SERVICES

With scores of successful implementations, Alletec has a track record of delivering several complex & large D365 Customer Engagement projects. These customers are from diverse geographies (Americas, EMEA, APAC), besides India. Alletec has demonstrated deep functional & technical expertise across diverse industries; and developed industry-specific solutions for Dealer Management, Healthcare, Professional Services, Field Service and Real Estate.

Solution Building and Implementation Services

  • End-to-end solution building, mapping, and implementation for all modules covered under D365 – Sales, Customer Service, Marketing, Field Service, PSA, Talent (Requirement study, Prototyping, System design/development, Technical & functional training, Deployment)
  • Solution Implementation, including data migration, user training, 3rd party products integrations
  • Reimplementation of suboptimal implementations

Helpdesk and Support Services

  • Helpdesk service through support portal, e-mail, chat or phone
  • Dedicated offshore support - team of technical and functional consultants providing centralized support to globally distributed customers
  • Dedicated onsite support - technical/functional consultants deployed at the customer site – when needed
  • Need-based onsite and offsite support
  • Regular reporting on system management and performance
  • Functional & Technical System Health Audit
  • Access to Alletec 24x7 online helpdesk support portal

Version Upgrades

  • AX upgrades to the latest version
  • AX upgrades to former versions (prior to latest version)
  • Upgrade of partner add-on solutions/ verticals to the latest version
  • Installation of new service packs

Vertical Solution Development & Functionality Extensions

  • Development of vertical solutions for partners
  • Version upgrade of vertical solutions
  • Enhancements
  • Localization of verticals for countries

Developing Add-ons

  • Web access interface
  • Customer/Dealer portals
  • Enterprise Portal Development (AX 2012)
  • PowerApps development

SPECIALIZED SERVICES

  • Specialized Trainings
  • Integration with MS CRM
  • India partner/subsidiary roll-out for companies with Global Templates and customized Indian localization
  • Bespoke integration solutions
  • Reporting solutions based on SSRS
  • ERP Change Management
  • Test automation
  • Staff augmentation

System Integration

  • Integration of AX / FinOps with other 3rd Party Solutions via database, web services, API as needed
  • Integration via database
  • Integration via web services
  • Integration via API

 

 

Partner



Global Presence
India
Australia
US
 

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Contact Address

  A-1, Sector - 58, Noida - 201 301, India
  +91(0) 120 3000 300
+91(0) 120 2588 660
  info@alletec.com

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