D365 Finance & D365 SCM | AX Services
Microsoft Dynamics 365 Finance/SCM/AX stands out as the most comprehensive, multiple language, multiple currency Enterprise Resource Planning (ERP) solution. With core strengths in manufacturing, e-business and strong functionality for wholesale and services industries with MS Dynamics Finance/SCM/AX you are ready for the future. Comprehensive functionality, all in one solution, helps mid-size and large companies across the globe seize the opportunity and gain a competitive advantage.
With Microsoft Dynamics Finance/SCM/AX, you can be confident your business management solution is—and will continue to be—relevant to the needs of your people and the demands of your industry and business.
SOLUTION BUILDING AND IMPLEMENTATION SERVICES
- AX / Finance / SCM end-to-end solution building, mapping and implementation (Requirement study, System design/development, Technical & functional training, Deployment)
- Implementation of vertical solutions – Discrete Manufacturing, Process Manufacturing, Trade & Distribution, Hi-Tech, Projects, Services
- Reimplementation of troubled implementations
- Implementation of BI and Cubes
- Layer Merging (AX 2012)
HELPDESK AND SUPPORT SERVICES
- Helpdesk service through support portal, email, chat or phone
- Dedicated offshore support – a team of technical and functional consultants and experts provide centralized support to a globally distributed network of customers
- Dedicated onsite support – Technical and functional consultants and experts are deployed at the customer site as and when needed
- Need-based onsite and offsite support (T&M basis)
- L1 & L2 support
- Data Archiving and optimizations
- Regular reporting on system management and performance
- Functional & Technical System Health Audit
- Access to Alletec 24X7 online helpdesk support portal
- Remote Assistance (via VPN, Remote Desktop)
VERSION UPGRADES
- Upgrades to Dynamics 365 suite
- Data Migration
- 3rd party product integrations
INDUSTRY SOLUTION DEVELOPMENT & FUNCTIONALITY EXTENSIONS
- Development of vertical/horizontal solutions for partners
- Version upgrade of vertical solutions
- Enhancements of Add-on
SPECIALIZED SERVICES
- Specialized Training
- Integration with Microsoft Dynamics 365 CRM, and other Business Apps
- Global Templates development and international roll-out
- Bespoke integration solutions
SYSTEM INTEGRATION
- Web Services based integrated solutions development between D365 and other 3rd Party Solutions
- Creating “Connect Apps” using standard REST API to interchange data
- Connectors based integration with other Microsoft Applications
