D365 Finance & D365 SCM | AX Services


Microsoft Dynamics 365 Finance/SCM/AX stands out as the most comprehensive, multiple language, multiple currency Enterprise Resource Planning (ERP) solution. With core strengths in manufacturing, e-business and strong functionality for wholesale and services industries with MS Dynamics Finance/SCM/AX you are ready for the future. Comprehensive functionality, all in one solution, helps mid-size and large companies across the globe seize the opportunity and gain a competitive advantage.

With Microsoft Dynamics Finance/SCM/AX, you can be confident your business management solution is—and will continue to be—relevant to the needs of your people and the demands of your industry and business.

SOLUTION-BUILDING

SOLUTION BUILDING AND IMPLEMENTATION SERVICES

  • AX / Finance / SCM end-to-end solution building, mapping and implementation (Requirement study, System design/development, Technical & functional training, Deployment)
  • Implementation of vertical solutions – Discrete Manufacturing, Process Manufacturing, Trade & Distribution, Hi-Tech, Projects, Services
  • Reimplementation of troubled implementations
  • Implementation of BI and Cubes
  • Layer Merging (AX 2012)

HELPDESK AND SUPPORT SERVICES

  • Helpdesk service through support portal, email, chat or phone
  • Dedicated offshore support – a team of technical and functional consultants and experts provide centralized support to a globally distributed network of customers
  • Dedicated onsite support – Technical and functional consultants and experts are deployed at the customer site as and when needed
  • Need-based onsite and offsite support (T&M basis)
  • L1 & L2 support
  • Data Archiving and optimizations
  • Regular reporting on system management and performance
  • Functional & Technical System Health Audit
  • Access to Alletec 24X7 online helpdesk support portal
  • Remote Assistance (via VPN, Remote Desktop)
HELPDESK-AND-SUPPORT-SERVICES
Updrade

VERSION UPGRADES

  • Upgrades to Dynamics 365 suite
  • Data Migration
  • 3rd party product integrations

INDUSTRY SOLUTION DEVELOPMENT & FUNCTIONALITY EXTENSIONS

  • Development of vertical/horizontal solutions for partners
  • Version upgrade of vertical solutions
  • Enhancements of Add-on
INDUSTRY-SOLUTION
SPECIALIZED-SERVICES

SPECIALIZED SERVICES

  • Specialized Training
  • Integration with Microsoft Dynamics 365 CRM, and other Business Apps
  • Global Templates development and international roll-out
  • Bespoke integration solutions

SYSTEM INTEGRATION

  • Web Services based integrated solutions development between D365 and other 3rd Party Solutions
  • Creating “Connect Apps” using standard REST API to interchange data
  • Connectors based integration with other Microsoft Applications
SYSTEM-INTEGRATION
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