Dynamics 365 Customer Insights
Next-Generation Customer Acquisition Solutions Using
Artificial Intelligence
Dynamics 365 Customer Insights: Transforming Customer Journeys with AI-Driven Precision
In an era where personalized experiences drive customer loyalty, Dynamics 365 Customer Insights (formerly Dynamics 365 Marketing) enables organizations to build meaningful connections, foster engagement, and deliver impactful campaigns. By integrating data, AI, and automation, this solution empowers marketers to design omnichannel campaigns, measure their effectiveness, and nurture leads with precision.
Why Dynamics 365 Customer Insights?

Total Economic Impact (TEI) Study of Adopting D365 Customer Insights
324% Return on Investment (ROI) over three years
75% Time savings on customer journey development
15% Improvement to conversion rate per customer journey

“Any company can build Business Central and its modules to function for a business. What made Alletec exceptional is the clearly outlined project execution plan, the curiosity to understand our business, the creative ideas, and their flexibility throughout the process. I very highly recommend Alletec for any development projects as their guidance, expertise, and care are rare in the world of technology.”Varti Pomakian - Director of Operations, New York CosmeticsRead Full Case Study
Alletec: Your Preferred Partner for
Dynamics 365 Customer Insights Implementation
Expertise in Marketing Automation
Extensive experience in deploying marketing solutions tailored to diverse industries.
In-depth knowledge of integrating Dynamics 365 Customer Insights with other business applications.
Comprehensive Services
End-to-end services including consulting, customization, and training.
Ongoing support to ensure you maximize your investment in Dynamics 365 Customer Insights.
Alletec’s Promise:
AGILE | AFFORDABLE | ACCOUNTABLE
Agile project delivery ensuring minimal disruption.
Affordable pricing models to suit varying budgets.
Transparent and accountable partnerships focused on achieving results.

How Dynamics 365 Customer Insights Transforms Campaign Management
What’s New in Dynamics 365 Customer Insights?
Advanced AI Capabilities
Copilot features for creative content generation and campaign optimization.
Real-Time Personalization
Instant updates to customer journeys based on live interactions.
Integrated Event Analytics
Comprehensive insights into event performance and attendee engagement.
Enhanced SMS Marketing
Create and manage SMS campaigns with ease, expanding your outreach channels.
Empower Your Marketing Team with AI-Powered Tools
AI-Driven Campaign Orchestration
- Design customer journeys across email, social, and web with AI-powered recommendations.
- Predict customer behavior to optimize campaign timing and content.
Copilot for Marketing
- Generate engaging email content, social media posts, and campaign strategies with minimal effort.
- Automate customer journey creation and suggest actions to improve campaign outcomes.
Real-Time Customer Insights
- Leverage Customer Insights to understand customer preferences and predict future needs.
- Segment audiences dynamically based on behavior, demographics, and engagement.
Event Management
- Plan, execute, and track both in-person and virtual events with integrated tools.
- Simplify registration, attendee tracking, and post-event follow-ups.
Lead Scoring and Nurturing
- Prioritize leads with AI-driven scoring models.
- Automate lead nurturing campaigns for improved conversion rates.
Omnichannel Outreach
- Deliver seamless experiences across email, SMS, social media, and more.
- Track engagement metrics to refine strategies in real-time.
Performance Analytics
- Use embedded Power BI dashboards to analyze campaign performance and ROI.
- Access insights to optimize future campaigns.
Success Stories
Discover how Alletec empowers businesses to deliver personalized customer experiences with Dynamics 365 Customer Insights. Create targeted campaigns, analyze customer behavior, and drive conversions with AI-powered insights.
Alletec enables leading African Bank to strengthen its customer loyalty with Dynamics 365 and BAFINS-CX
From canvas to client: World’s largest repository of modern Indian art achieved success with Alletec’s dynamics 365 expertise in streamlining inventory and boosting sales
Alletec enhances efficiency and customer satisfaction for a leading Canadian chicken processor with Dynamics 365 Customer Engagement and SharePoint
Transform Customer Engagement with Alletec
Ready to revolutionize your sales processes? Empower your team with Dynamics 365 Sales and experience the power of AI-driven insights, automation, and collaboration.

Got questions about D365 Customer Insights? Check out our FAQs for best answers
Dynamics 365 Customer Insights stands out from other marketing automation tools primarily due to its:
- Deep integration with the Microsoft ecosystem:Seamlessly connects with Dynamics 365 Sales, Microsoft 365, and Power Platform.
- Focus on customer journeys:Offers robust tools for designing and automating complex, personalized customer experiences.
- Strong event management capabilities:Provides comprehensive features for planning, promoting, and managing events.
