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            SocialRelay: Amplify Your Social Media with Dynamics 365

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            Simplify Social Media Integration with Dynamics 365 Customer Engagement Apps

            In today’s hyper-connected world, social media is a powerful channel for businesses to engage with customers, generate leads, and provide timely support. Yet, managing social media platforms alongside your CRM can be cumbersome, inefficient, and time-consuming.

            SocialRelay, Alletec’s social media accelerator for Dynamics 365 Customer Engagement (CE) apps, is designed to simplify and enhance your social media integration. By seamlessly embedding social media functionalities into Dynamics 365, SocialRelay empowers your marketing, sales, and customer service teams to maximize impact, drive efficiency, and deliver exceptional customer experiences.

            Why SocialRelay?

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            SocialRelay in Action

            Marketing Campaign Success

            A retail brand launches a new product campaign on Facebook and Twitter. SocialRelay tracks campaign performance in real time, capturing customer sentiments and automating lead generation from positive feedback.
            A retail brand launches a new product campaign on Facebook and Twitter. SocialRelay tracks campaign performance in real time, capturing customer sentiments and automating lead generation from positive feedback.
            A telecom company uses SocialRelay to monitor social media complaints. Critical issues are converted into cases and assigned to support teams, ensuring faster resolutions and improved customer satisfaction.
            A B2B software provider tracks product mentions on LinkedIn and Twitter using SocialRelay. Sales teams gain insights into customer needs and initiate timely engagements with potential clients.
            Identity & Access Management

            Unifying Social Media and CRM with SocialRelay

            Transforming Customer Relationships with SocialRelay

            marketing excellence
            • Plan, execute, and analyze social media campaigns directly from Dynamics 365 Marketing.
            • Automate lead generation based on social media interactions.
            • Capture customer feedback and sentiments from platforms like Facebook, Twitter, and Instagram.
            • Plan, execute, and analyze social media campaigns directly from Dynamics 365 Marketing.
            • Automate lead generation based on social media interactions.
            • Capture customer feedback and sentiments from platforms like Facebook, Twitter, and Instagram.
            • Build stronger connections with prospects via integrated social media data.
            • Track product reviews and business mentions effortlessly.
            • Manage multiple social media profiles from a centralized dashboard.
            • Convert social media complaints into cases directly in Dynamics 365 Customer Service.
            • Perform real-time sentiment analysis to prioritize critical issues.
            • Address customer feedback quickly, ensuring positive brand perception.

            Related Services

            Dynamics 365 Customer Insights

            Learn More
            Dynamics 365 Sales

            Dynamics 365 Sales

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            Dynamics 365 Customer Service

            Dynamics 365 Customer Service

            Learn More

            How SocialRelay Works

            Seamless Integration

            SocialRelay acts as an extension of Dynamics 365 CE apps, ensuring smooth integration with your existing CRM.

            Real-Time Data Analysis

            AI-driven sentiment analysis identifies actionable insights from social media conversations, helping teams respond effectively.

            Unified Platform

            Consolidate marketing, sales, and service efforts into a single interface, improving team efficiency and collaboration.

            Transform Your Customer Engagement Today

            SocialRelay is the next step in simplifying and amplifying your social media strategy. Let Alletec help you unlock the full potential of Dynamics 365 and social media integration.

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            Contact Us

            Got questions about SocialRelay? Check out our FAQs for best answers

            SocialRelay Accelerator allows users to connect social media channels like Facebook, Twitter, and Instagram to their D365 Marketing, Sales, and Customer Service records directly. This connectivity facilitates effective management of social media campaigns, lead generation, capture of customer feedback, sentiment analysis, and so on, within the Dynamics 365 CE platform.

            SocialRelay Accelerator leverages AI-based models to read social media feeds and sentiments of customers correctly. Through the use of sophisticated algorithms, the solution delivers real-time insights into social media engagement, enabling organizations to make informed decisions and customize their engagement strategies accordingly.

            SocialRelay Accelerator prioritizes data integrity and security. The solution meets industry-standard security policies and compliance procedures to secure sensitive data. With its strong security features, organizations can rely on SocialRelay Accelerator to secure their data while improving their social media engagement activities

            By connecting sites such as Facebook, Twitter, and Instagram to Dynamics 365 Marketing, Sales, and Customer Service records directly, SocialRelay enables marketing teams to control social media campaigns effectively. This integration supports lead generation, capturing customer feedback, and sentiment analysis, all within the Dynamics 365 CE environment, thus improving the effectiveness of marketing campaigns.

            Alletec blends deep Microsoft solutions expertise with industry knowledge and 25+ years of experience to catalyse digital transformation and amplify business outcomes for enterprises.

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