Microsoft Dynamics 365

The next generation of ERPCRMCLOUD Applications

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Transforming Your Business Processes with Intelligent Applications and Cloud

Microsoft Dynamics 365 Features

  • End to End integration with all Microsoft ERP, CRM & BI App suites
  • Reliable Microsoft Dynamics business platform
  • Intelligent Power BI and Cortana Intelligence
  • A huge bouquet of applications with seamless Office 365 integration
  • Secure Microsoft Cloud technology
  • The unified model brings data from all applications at one place


  • Software and services are always up to date
  • Device Independent: Use on Mac/PC/smartphone/tablet
  • Great expansion opportunities with Microsoft business suites
  • End of worries of on-premise infrastructure maintenance
  • Pay as you go licensing and deployment options
  • Fast and cost-effective implementation


Microsoft Dynamics 365 Solutions

Business Central


Supply Chain Management

Customer Service

Field Service

Project Service Automation


Services Offered

Dynamics 365 Cloud Implementation

Dynamics 365 customers are now inclined towards on-cloud subscription model instead of investing in the on-premise infrastructure. Being Partners for both Dynamics and Azure, we bring experience and expertise to help you from inception to final testing and deployment. We offer Staff training and other allied services to help you make the most of your D365 implementation.

Dynamics 365 Migration

Whether you are looking to migrate from an earlier version of Dynamics, NAV, AX, or are looking to move from a competitor like SAP or Oracle, we help you with end to end migration for an enhanced experience on the Dynamics platform.


Dynamics 365 Consultations

Every step towards Dynamics 365 implementation, upgrade, or enhancement can bring in a substantial organizational change. Some solutions have the capability to transform the way your business functions. Alletec offers experienced consultants who bring in their experience to help you through the decision making process.

Dynamics 365 Licensing

Alletec is an authorized licensing partner trusted by Dynamics partners, businesses, and other affiliates for all their licensing needs. Our licensing experts help you choose the right plan for your organizational needs.

Dynamics 365 On-Premise Implementation

Partner with us for Dynamics 365, NAV, AX, or Business Central on-premise implementation. With implementations in more than 30 countries, we offer end to end customized D365 installation to our customers.

Dynamics 365 Hybrid Migration

Are you looking to gradually move from your current On-Premise infrastructure to Cloud? Is large size of data and applications hindering your migration to cloud? Our Hybrid migration consultants will help you find the best solution with a planned Hybrid migration.


Dynamics 365 Module Implementation

Looking to enhance the capabilities of your current Dynamics 365 implementation? Alletec can build customized solutions to help your business gain a competitive edge. To address every need of business, we design customized workflows, automation tools, etc. to help you make the most of your D365 implementation.

Dynamics 365 Support

Post-installation support is necessary for enhanced productivity and to achieve the organizational goals with efficiency. Alletec offers 24×7 assistance to its customers, ensuring a better ROI. Our support staff helps your teams achieve their goals.

Dynamics 365 Services

Why Alletec for Your Dynamics 365 Solutions?

Gold Partner

A Microsoft Gold Partner – a testament to our competence, experience, and customer focus.

Years of Trust

Helping customers succeed – for over the past 2 decades.


Recognized and felicitated by Microsoft over the years with top awards in the Microsoft Dynamics segment.


Over 700 projects executed for customers from over 30 countries.

Trusted By Market Leaders

Trusted by market leaders from diverse industry segments.

Microsoft Dynamics 365 Case Studies


Microsoft Dynamics 365 is a suite of Business Applications from Microsoft that covers the traditional ERP and CRM functions. Key components of Dynamics 365 include – D365 Finance, Supply-Chain, Sales, Service, Field Service, PSA, Business Central, and some others.

There are several reasons that will influence your decision in favor of Dynamics 365. The Microsoft Business Applications suite, which includes Dynamics 365 and Power Platform, together with Azure and Office 365 | Microsoft 365 – provide unparalleled power and experience to customers. The ease of integration with Office365 | Microsoft 365, the seamless hybrid cloud options, and the Power Platform brings are absolutely stunning. Microsoft keeps bringing technical innovation to it’s products, and the vast network of partners is unparalleled.

Microsoft is increasingly embedding significant AI capability into it’s products. Various features of these products are drawing upon the power of AI – sometimes even without the user realizing so. Features like Customer Insights, Sales Insights etc. are AI leveraged analytics and predictions. The Power Platform has several components that use Azure Cognitive Services. Microsoft has largely succeeded in democratizing AI.

Yes, Microsoft Dynamics 365 solutions can be customized to suit the business process needs of any customer. While the solutions by themselves are very rich and powerful, there are tools and development platform available to make changes needed to custom fit them to suit your business needs.

Microsoft Dynamics 365 needs to be licensed through a Microsoft Partner. The partner must be a Cloud Solutions partner, or be able to enter into Enterprise Agreements.

Yes, Microsoft Dynamics 365 is also available for an on-premises deployment. There are however features/ functionality which may not be available in the on-premise version.

Microsoft Dynamics 365 enables a customer succeed with his digital transformation journey. It helps customer automate and transform processes related to internal operations and customer experience. It helps you securely access your enterprise systems from cloud and provide anytime – anywhere access. Dynamics 365 gives you the power to build ‘insights’ to various dimensions of your business, and take timely actions.

The two primary cost components involved in deploying Dynamics 365 for your business are – licenses + services. The services will initially be for Consulting and Implementation. After the initial implementation customers would need support and maintenance services. Licenses cost is based on the products you need, and the number of users. You don’t have to make upfront capital investment. You can scale up or down based on your needs. License costs typically are per user per month, and each product has different types of licenses. One needs to know your specific details to make an assessment of what the cost of the solution will be. It can be from as low as a few thousand dollars to hundreds of thousand dollars.

No, not at all. Dynamics 365 are completely rebuilt products. These products are cloud native, and intelligence powered.

Office 365, now called Microsoft 365 is a completely different suite of products. Microsoft Word, Excel, PowerPoint, Exchange, Teams, Kaizala etc. are a part of this. This suite of products comes under Microsoft’s ‘Modern Work Place’ line of business. Power BI, along with Power Apps, Power Automate, UI Flow and AI Builder are part of the Power Platform. Dynamics 365 comprises of – Finance, Supply Chain, Business Central, Sales, Service, Field Service, PSA etc. Both Dynamics 365 and Power Platform come under the broad category of Microsoft Business Applications.

Absolutely. Dynamics 365 is currently being used by organizations from just a few to several thousand people.

Common Data Model (CDM) is Microsoft’s endeavour to build a uniform language for various business and analytical applications to have a common meaning to various data items across applications. In the words of Microsoft – “The Common Data Model (CDM) is the shared data language used by business and analytical applications. It consists of a set of a standardised, extensible data schemas published by Microsoft and our partners that enables consistency of data and its meaning across applications and business processes.

Dynamics 365 Marketing is a marketing automation application that enables you to not only manage the core marketing functions like email marketing, customer journeys, behaviour tracking, and lead scoring etc., it also gives you the ability to do event management functions, manage surveys, and more.

Dynamics 365 Customer Service provides features & tools for organizations to manage the services they provide to customers. Customer issues are tracked through cases and all interactions related to a case are recorded. You can create queries, and route cases to the right channel. Service-level SLA can be created and tracked, service schedules can be created, and performance & productivity can be managed.

Microsoft Dynamics 365 Field Service helps organizations in the management of delivering onsite services at customer locations. You can define service locations, customer assets, predictive & preventive maintenance, work order management, product inventory, resource management, scheduling and dispatching, customer billing etc. The application combines workflow automation, scheduling algorithms, and mobility for the mobile workers.

Microsoft Dynamics 365 Project Service Automation (PSA) is for organizations providing project based services. You can define, track, and deliver project services, with the ability to manage right from the sales stage to invoicing. You can plan and estimate projects, track project costs & revenues, forecast resource requirements, manage quoting, pricing and billing, assign and manage resources. The resources fill timesheets for the tasks assigned to them. Projects of all types – milestone based, as well as T&M, can be managed with PSA.

Microsoft Dynamics 365 Finance and Operations is Microsoft’s enterprise scale ERP that’s suitable for mid-sized and large organizations. The product is now two separate applications – Dynamics 365 Finance, and Dynamics 365 Supply Chain Management. D365 Finance enables you to automate and modernize your global financial operations. You can monitor performance in real time and predict future outcomes. The D365 Supply Chain Management enables you to manage your global operations, supply chain and manufacturing. It gives you the ability to integrate IoT, mixed reality and AI.

Microsoft Dynamics 365 Retail is now known as Dynamics 365 Commerce. It brings you comprehensive omnichannel commerce enabling you to give your customers exceptional, insightful shopping experience. Engage your customer across your e-commerce sites, in-store visits, call centres and emerging channels. D365 Commerce has everything you need to build and run digital commerce, build loyalty and exceed customer expectations, and streamline operations using AI in the cloud.

Dynamics 365 Human Resources enables you to build data driven employee experiences for areas like – compensation management, benefits, leave & absence, compliance, payroll integration, performance feedback, training & certifications etc. It enables you to transform employee experiences, optimize your HR programmes, increase organizational agility and discover workforce insights.

Dynamics 365 Remote Assist is a collaborative maintenance & repair tool. It enables technicians to solve problems faster by working together from different locations – on HoloLens, HoloLens2, Android or iOS devices. This enables you to bring an expert’s opinion virtually and work collaboratively with a local maintenance person. The expert can walk the site, without being onsite.

Microsoft Dynamics 365 Business Central is a cloud-based Enterprise Resource Planning (ERP) system which is the successor product to Microsoft Dynamics NAV, Microsoft Dynamics GP and Microsoft Dynamics SL. Modern, and with several AI-powered features, D365 BC is a comprehensive solution for small, medium, and upper mid-sized organizations to manage finances, manufacturing, supply chain, sales and customer service. Customers have the option to have D365 BC implemented on-premises or use from the Microsoft cloud.

Dynamics 365 Sales is designed to support automation of the sales process from lead acquisition to close of sales. As leads are identified and qualified the system enables you to create an Account, Contacts, and convert them into Opportunities. Progress on the lead, including all communications, and development stages can be tracked to a point of converting them into an Order. You can also generate an Invoice, or integrate with one of the ERP systems, e.g. Dynamics 365 Finance or Dynamics 365 Business Central, to generate invoices.

You can contact a Microsoft Dynamics partner like Alletec to help you provision and implement the solution for your organization, and train your team.

Yes. Microsoft Dynamics 365 is designed to work across devices. The Dynamics 365 Sales, in particular, is used by the workforce on the field. The application is available on mobile devices.

Dynamics 365 is a suite of products that cover ERP and CRM functionality. Dynamics 365 Finance, and Dynamics 365 Supply Chain Management applications may be considered as successors products to Dynamics AX. Dynamics AX was an on-prem application. Dynamics 365 is a suite of cloud applications.

Dynamics 365 is a suite of products that cover ERP and CRM functionality. Dynamics 365 Sales, Marketing, Customer Service, Field Service, and PSA are applications that may all be considered as the successor products to what used to be earlier bracketed under Dynamics CRM. The Dynamics 365 suite of applications are of course a generation ahead of what the old on-prem solutions used to – in terms of functionality, technology, being cloud native, and in the use of AI.

Dynamics 365 are cloud native products. The earlier Dynamics products were on-premises.

Yes, all Dynamics 365 products can be customized to incorporate your specific business needs.

Dynamics 365 Sales Insights is an AI powered suite of features that continuously analyze the customer interaction data with Dynamics 365 Sales and Office 365. These insights help us better understand our business relationships, learn from historical data, and help identify next activities. Amongst various other features, this includes predictions and forecasting.

Dynamics 365 Layout enables you to import 3D models of room layouts to experience these layouts as holograms in the physical world or as virtual reality. You can edit these layouts in real-world scale, together with stakeholders, to make vital decisions, before you build. DYnamics 365 Layout is scheduled to be discontinued as a separate product from June 1, 2020. A partial set of features are set to be integrated into Dynamics 365 Guides by April 1, 2021.

Microsoft Dynamics 365 Guides is a mixed reality tool that joins Dynamics 365 Remote Assist and Dynamics 365 Layout. Dynamics 365 Guides works with HoloLens & HoloLens2 to enable us to learn new skills faster – by doing, with interactive step by step instructions. Imagine a voluminous user guide being replaced with step by step holographic instructions.

The architecture of Dynamics 365 ensures that organization level customizations remain outside the core system code. This enables your organization to keep getting system upgrades as Microsoft releases them. The Dynamics 365 line of products are market leaders, and here to stay.

Yes, absolutely. And you must do so.

There isn’t any such limit. However in comparison to D365 Finance and Supply-Chain, Business Central is a less complex and smaller product. If your number of users for ERP are going to be several hundred, go for D365 Finance.

Microsoft has provided several pre-trained AI models and bundled them as part of it’s various Cognitive Services. Some of these pre-trained models are also available from within the Dynamics 365 and Power Platforms. Developers (and users) and therefore apply AI to their needs, without having to know Machine Learning and AI programming in general. They can simply use them.

Microsoft follows the cadence of making 2 product releases per year. All products in the Dynamics 365 suite will continue to get these updates for foreseeable future.

All the commonly known browsers can be used to access Dynamics 365. You can use a browser of your choice.

Yes, it does.

The hardware requirements for implementing Dynamics 365 on-premises are dependent on several factors. First and foremost – it depends on the product you want to implement. Second, it depends on the number of users, and the transaction load you expect. Typically, for something like D365 Finance – you would need to deploy a couple of servers. Besides your production environment, you will also have to provision separate environment for your Development & Testing environment.

For a demo you would need to engage with a Microsoft Dynamics Partner like Alletec – You can get trial versions from Microsoft –

You can check on Microsoft AppSource or Azure Market Place

Yes, absolutely. All products in the family of Dynamics 365, Power Platform and Microsoft 365 work together seamlessly.

Very clearly Dynamics 365 Finance & Operations (or Finance and Supply-Chain)

Whether Dynamics 365 Finance & Supply Chain (next generation product line of AX is better for you, or Business Central – depends on your business needs. If you need several hundred users on your ERP, D365 Finance & Supply Chain is your clear choice. If your number of users is between 50 to 100, and your business processes are not too complex, you should explore the simpler product Dynamics 365 Business Central.

Dynamics 365 has a special product for Retail. This caters to the needs of all types of retail operations. The manufacturing for apparel and footwear requires some special/ unique functionality, which your partner will have to build for you, or buy from another partner. D365 caters to manufacturing very well.

Microsoft Dynamics 365 Marketing has several marketing automation functions in-built. Should you, however, want to use any other tools for specific functions, it should be possible to integrate it with Dynamics 365 Marketing. Details are however dependent on the specific products, and depth of integration desired.

If you are still running an old version of Dynamics CRM and want to move to the Dynamics 365 solutions, connect with a Dynamics partner like Alletec to steer the process. Upgrading from an old on-prem version to the latest D365 versions requires several things. The old system will have to be assessed for the customizations done. These customizations may, or may not be needed in the latest versions. The needed customizations might have to be rebuilt in Dynamics 365. The other important thing is – moving your data. Besides moving the master data, some data cleansing exercise might have to be undertaken. All these decisions are taken on case by case basis.

Dynamics 365 is a group of products, with components from the ERP and CRM side. The successor products to Dynamics AX are – Dynamics 365 Finance, and Dynamics 365 Supply Chain Management. Other than this, a couple of other components have been isolated in the form of Dynamics 365 Commerce, and Human Resources.

The cloud instances of D365 work on the Microsoft cloud. While certain storage is allocated by default by Microsoft when an instance is set up, for customers needed additional storage, it is possible to buy this additional storage.

Your cloud data is stored on the Azure cloud, within the Microsoft Data Centers where your application instance has been provisioned. Based on the options selected at the time of provisioning, backup of the data may be stored at the same or other data centre locations.

Undoubtedly. Data in the Azure cloud is significantly safer than in our own data centres. The security mechanisms in place for protecting against malware, hacking or ransomware attacks are the best in class available. The process of backup etc. are also the most optimum. There is a strong audit mechanism for all access.

Dynamics 365 Product Visualize enables sellers to meet customer needs faster using mixed reality. Sellers can showcase and customize products in a real world environment, directly from within their Dynamics 365 Sales workflow. A 3D digital twin of the product can be placed in the customer’s environment, and make them visualize it as if it is physically there. Detailed customer feedback and requirements can then be gathered. This becomes particularly useful when dealing in heavy machines which need to be tailored to customer premises specifications.

Of course. No one, other than you as a customer, or people authorized by you, will have access to your data in the cloud.

Yes, the pricing of Dynamics 365 on-premises is different from the cloud pricing. These are two very different offerings. The most important difference – the cloud offering includes the cost of hardware and system software. For an on-premises implementation, the hardware will have to be provided by the customer.

Yes. Dynamics 365 Sales already has built-in integration with Outlook.

Yes. Microsoft Dynamics 365 Sales users are helped to schedule activities and remind them.

Yes. Dynamics 365 Sales will run over your browser on MAC.

Dynamics 365 is a suite of products that cover ERP and CRM functionality. Dynamics 365 Business Central may be considered as successor product to Dynamics NAV. Dynamics NAV was an on-prem application. Dynamics 365 is a suite of cloud applications.

Certainly. Engage with an experienced partner like Alletec who will guide you through the transition.

These are references to two different products – Dynamics 365 Business Central, and Dynamics 365 Finance, together with Dynamics 365 Supply Chain Management.

The product was initially called Dynamics 365 Finance & Operations. It was later split in to separate components of Dynamics 365 Finance, and Dynamics 365 Supply Chain Management.

Engage with an experienced partner like Alletec who will guide you through this.

Microsoft Dynamics 365 Customer Service Insights enables us to have actionable insights related to performance metrics and operational data from the Customer Service system. It enables us to improve issue resolution rates, reduce wait time, and service costs by leveraging the power of AI. Agent performance and inefficiencies in the system can be analyzed by using case resolution insights and backlog trends.

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