Microsoft Dynamics 365 Solutions are a powerful vehicle for organizations to drive digital transformation. These solutions give us the power to transform customer engagements, empower employees, enhance operational efficiencies, and transform our products & services. The degree of our success is however dependent on – how well are the solutions implemented and consumed by the users.
Dynamics 365 covers the traditional scope of ERP and CRM, and stretches far beyond covering areas that were not conceived of until a couple of years ago. Alletec brings to you the full suite of Microsoft Dynamics 365 Solutions – Dynamics 365 Business Central, D365 Finance, D365 Supply Chain Management, D365 Project Operations, D365 Sales, D365 Customer Service, D365 Marketing, D365 Field Service, D365 Human Resources, D365 Commerce and AI driven Sales Insights, Customer Insights, Customer Service Insights & Product Insights, and Fraud Protection. The Power Platform components of – Power BI, Power Apps, Power Automate and Power Virtual Agents are also fast becoming integral part of most D365 solution implementations.
Alletec services around Dynamics 365 solutions cover – Implementations, Support, Upgrades, Enhancements, Customizations, Integrations, Performance Optimization, Diagnostic Study, On-Prem to Cloud transitions, Training, Testing and Test Automation.
Business benefits from Microsoft Dynamics 365 solutions are squarely dependent on the quality of the solution implementation. The underlying cutting edge technology, with depth and breadth of functionality and feature set, requires experience and competence from the implementation partner to bring value to the customer.
Microsoft Dynamics 365 Supply Chain Management enables you streamline planning, production, stock, warehouse, and transportation operations for your enterprise. This maximizes operational efficiency, ensuring product quality – helping you move from reactive to proactive operations. Predictive insights using AI and Internet of Things (IoT) capabilities make this the most power solution you can have to build an agile, connected and resilient supply chain.
The Dynamics 365 Project Operations connects your project centric business in a single application. Replacing the erstwhile D365 PSA, the D365 Project Operations brings the needed visibility, collaboration and agility to help you succeed with your projects. D365 Project Operations integrates the functionality of Sales, Microsoft Project, PSA and Project Accounting in a single application to enable you manage your projects from prospecting, to payments to profits.
Microsoft Dynamics 365 Business Central is a complete ERP from Microsoft for the SMB segment. The product is part of the Microsoft Dynamics family, and is the successor product to Microsoft Dynamics NAV. The ERP is available in a SAS and On-Premises model.
Microsoft Dynamics 365 Sales brings to you all the functionality needed to support a sales process from lead acquisition to closure. You store your contacts, track communications, qualify leads to create Accounts and Opportunities. Dynamics 365 Sales is a model-driven app that is built on the Common Data Service platform
Microsoft Dynamics 365 Customer Service enables you to manage incident based customer support incidences for management of cases and scheduling of service. Besides management of cases and providing service, you can also build knowledge base, and maintain Contracts.
Microsoft Dynamics 365 Field Service enables you to deliver onsite services to customer locations. This includes workflow automation, scheduling and powerful functions to help mobile workforce. You can connect with the customer across diverse channels and maintain a 360 degree customer view. Work order management, scheduling & optimization, asset & equipment management, inventory, parts & logistics are all parts of the powerful functionality provided by D365 Field Service.
Microsoft Dynamics 365 Marketing is a marketing automation application. You can create and distribute marketing communications to customers and prospects. Results of the marketing activities can be analyzed and used for refining marketing messages. We can create marketing lists, run campaigns and perform all the other related marketing functions.
Dynamics 365 Human Resources helps streamline many routine Human Resource record keeping tasks and automate a number of processes. It helps simplify leave & absence reporting, create compensation programmes and benefits administration, perform functions to facilitate recruitment and help with payroll, budgets & tax filings.
Microsoft Dynamics 365 Customer Insights provides a 360 degree view of our customers, based on all the interactions the customer has had with your organization. Since the customer interaction data is usually scattered across systems, D365 Customer Insights allows organizations to map, match, merge, and enrich customer-based data – behavioral, transactional, observational – from different sources. AI and machine learning help segment the audience, build personae, and create a course of action for each persona.
Microsoft Dynamics 365 Service Insights provides an actionable view into critical performance metrics, operational data, and emerging trends using industry-leading artificial intelligence. This helps you make better decisions and proactively improve customer satisfaction with AI driven insights. Customer Service Insights dashboards may be accessed through either the standalone app or Dynamics 365 Customer Service Hub.
Dynamics 365 Sales Insights is a suite of features that use a combination of analytics and data science to continuously analyze the vast collection of customer-interaction data already stored in Microsoft Dynamics 365 Sales and Office 365 databases. It facilitates Predictive Lead Scoring, Quick Actions/ Notes Analysis, helps build Talking Points with a contact, Relationship Analytics, and a Who-knows-whom function. It’s available as an add-on for D365 Sales Enterprise.
Dynamics 365 Product Insights enables organizations to have real-time insights into their customers’ usage and experience – thus helping you with product development, marketing, sales, and support functions.
Dynamics 365 Fraud Protection enables retailers (and etailers) protect themselves from payment fraud, or other types of online fraud. Available only as a cloud based solution, it also helps boost revenue by improving acceptance of legitimate transactions, reducing friction in customer experience and integrating into order management and payment stacks.
Microsoft Dynamics 365 Commerce enables businesses to deliver personalized seamless shopping experiences across physical and digital channels. You get everything needed to build and run digital commerce. You can now engage with your customers across channels, streamline & optimize your retail operations, and build loyalty.
Make informed, confident business decisions by putting data-driven insights into everyone’s hands. Power BI is a business analytics service. It provides interactive visualizations and business intelligence capabilities with a simple interface that enables end users create their own reports and dashboards. Power BI is a collection of software services, apps, and connectors that work together to turn your unrelated sources of data into coherent, visually immersive, and interactive insights.
Turn ideas into organizational solutions by enabling everyone to build custom apps that solve business challenges. Power Apps is a suite of apps, services, connectors and data platform that provides a rapid application development environment in the form of 'Platform as a Service'. You can build mobile apps having responsive design that run across Android, iOS, Windows (Modern Apps), and on most of the commonly used browsers. Power apps platform comes with Dataflex at no additional cost. You can hence build apps and store your data within a single integrated environment.
Boost business productivity to get more done by giving everyone the ability to automate organizational processes. Power Automate is a service that enables you create automated workflows between various systems, mobile apps and services. Power Automate enables you synchronize files, get notifications, approve requests, collect data and more. Known formerly as Flow, Power Automate now has included in it Robotic Process Automation (RPA) features that enables you automate repetitive tasks. Power Automate can be used to design logic for Power Apps, without having to write code.
Easily build chatbots to engage conversationally with your customers and employees with the Software-as-a-Service of Power Virtual Agents - no coding required. You can sign up easily, create the bot and embed it on your website. It doesn't require any additional infrastructure to maintain. With Power Virtual Agents you can create conversational experiences for your customers and website visitors, with a no-code graphical interface.
The list covers 2 separate ERP product lines. While Dynamics 365 Business Central is suitable for mid-sized businesses, the D365 Finance and D365 SCM is usually needed by the larger organizations. Several members of the Alletec team are Microsoft certified for their respective product lines. Team member certifications, and customer references have consistently kept Alletec at the topmost partner level – Gold Partner – in the Microsoft partner eco-system.
Not every Microsoft Dynamics project is about a new implementation. Solutions may require enhancements, upgrades, and ongoing support. Alletec has the needed experience, systems and processes for the type of engagement you need. As a quick checklist, here are some of the most common types of project engagements you are likely to need:
Dynamics 365 customers are now inclined towards an on-cloud subscription model instead of investing in the on-premise infrastructure. Being Partners for both Dynamics and Azure, we bring experience and expertise to help you from inception to final testing and deployment. We offer Staff training and other allied services to help you make the most of your D365 implementation.
Partner with us for Dynamics 365, NAV, AX, or Business Central on-premise implementation. With implementations in more than 30 countries, we offer end to end customized D365 installation to our customers.
Whether you are looking to migrate from an earlier version of Dynamics, NAV, AX, or are looking to move from a competitor like SAP or Oracle, we help you with end to end migration for an enhanced experience on the Dynamics platform.
Are you looking to gradually move from your current On-Premise infrastructure to Cloud? Is large size of data and applications hindering your migration to the cloud? Our Hybrid migration consultants will help you find the best solution with a planned Hybrid migration.
Every step towards Dynamics 365 implementation, upgrade, or enhancement can bring in a substantial organizational change. Some solutions have the capability to transform the way your business functions. Alletec offers experienced consultants who bring in their experience to help you through the decision making process.
Looking to enhance the capabilities of your current Dynamics 365 implementation? Alletec can build customized solutions to help your business gain a competitive edge. To address every need of business, we design customized workflows, automation tools, etc. to help you make the most of your D365 implementation.
Alletec is an authorized licensing partner trusted by Dynamics partners, businesses, and other affiliates for all their licensing needs. Our licensing experts help you choose the right plan for your organizational needs.
Post-installation support is necessary for enhanced productivity and to achieve the organizational goals with efficiency. Alletec offers 24×7 assistance to its customers, ensuring a better ROI. Our support staff helps your teams achieve their goals.
Alletec offers customization and development of vertical/horizontal solutions for partners. We offer Version upgrade services for vertical solution applications, enhancements of add-on applications, and localization applications of verticals for countries.
Alletec offers online and onsite customized training services. To further enhance performance and productivity of your D365 implementation, we offer integrations with external systems, international roll-outs, performance tuning, BI reporting, testing, and test automation services.
Alletec offers end to end integration of D365 with your existing systems and solutions. We offer standard out of box connector implementations and web-services based integration with external systems, developing ‘CONNECT APPS’ using REST API to exchange data and .Net connectors for seamless integration.
If you are considering implementing Dynamics 365 it can be a tough task to get your head around Dynamics Licensing type, options and structure.
Whether you’re licensing a Dynamics 365 environment for the first time, renewing an existing licensing subscription or managing the migration of a legacy on premise environment into the cloud – Alletec can help you figure it out.
Microsoft Dynamics 365 adoption can be your most firm step yet in the journey of Digital Transformation. Dynamics 365 has components that provide you coverage for all aspects of your business operations. These components work individually, as well as with seamless integration. Some of the most powerful advantages Dynamics 365 brings to you:
With the experience of having helped over 700 customers, from 30+ countries, succeed with their business applications over the past 2 decades, Alletec is amongst the largest and the most prominent Microsoft Dynamics 365 Partners from India. Alletec has built industry solutions for Travel, eCommerce, EPC, Engineer-to-order, Specialty Chemicals, Channel
Management, banking & non-banking financial institutions. We have built a Hybrid-Agile methodology for our implementation projects, and provide 24×7 helpdesk support to some customers having multi-country operations.
Alletec brings competence across the Dynamics product line – D365 Finance, D365 SCM, D365 Business Central, D365 Customer Engagement, D365 Project Operations, D365 Field Service, and other components of the D365 suite. The strong competence on the Power Platform, Azure Cognitive Services, and Data & AI solutions is enabling us to modernize the business applications for our customers.
Alletec has proven success with offshore project executions. More than 150 customers from US, Canada, Europe, Africa, APAC, and the Middle East have leveraged Alletec’s offshore model for their project success.
Microsoft Dynamics 365 is a suite of Business Applications from Microsoft that covers the traditional ERP and CRM functions. Key components of Dynamics 365 include – D365 Finance, Supply-Chain, Sales, Service, Field Service, PSA, Business Central, and some others.
Microsoft Dynamics 365 needs to be licensed through a Microsoft Partner. The partner must be a Cloud Solutions partner, or be able to enter into Enterprise Agreements.
Microsoft Dynamics 365 enables a customer succeed with his digital transformation journey. It helps customer automate and transform processes related to internal operations and customer experience. It helps you securely access your enterprise systems from cloud and provide anytime – anywhere access. Dynamics 365 gives you the power to build ‘insights’ to various dimensions of your business, and take timely actions.
The two primary cost components involved in deploying Dynamics 365 for your business are – licenses + services. The services will initially be for Consulting and Implementation. After the initial implementation customers would need support and maintenance services. Licenses cost is based on the products you need, and the number of users. You don’t have to make upfront capital investment. You can scale up or down based on your needs. License costs typically are per user per month, and each product has different types of licenses. One needs to know your specific details to make an assessment of what the cost of the solution will be. It can be from as low as a few thousand dollars to hundreds of thousand dollars.
No, not at all. Dynamics 365 are completely rebuilt products. These products are cloud native, and intelligence powered.
Microsoft follows the cadence of making 2 product releases per year. All products in the Dynamics 365 suite will continue to get these updates for foreseeable future.
For a demo you would need to engage with a Microsoft Dynamics Partner like Alletec – www.alletec.com You can get trial versions from Microsoft – https://trials.dynamics.com/
Certainly. Engage with an experienced partner like Alletec who will guide you through the transition.
Engage with an experienced partner like Alletec who will guide you through this.
Common Data Model (CDM) is Microsoft’s endeavour to build a uniform language for various business and analytical applications to have a common meaning to various data items across applications. In the words of Microsoft – “The Common Data Model (CDM) is the shared data language used by business and analytical applications. It consists of a set of a standardised, extensible data schemas published by Microsoft and our partners that enables consistency of data and its meaning across applications and business processes.
Yes, absolutely. All products in the family of Dynamics 365, Power Platform and Microsoft 365 work together seamlessly.
Very clearly Dynamics 365 Finance & Operations (or Finance and Supply-Chain)
Dynamics 365 is a suite of products that cover ERP and CRM functionality. Dynamics 365 Finance, and Dynamics 365 Supply Chain Management applications may be considered as successors products to Dynamics AX. Dynamics AX was an on-prem application. Dynamics 365 is a suite of cloud applications.
Dynamics 365 is a suite of products that cover ERP and CRM functionality. Dynamics 365 Sales, Marketing, Customer Service, Field Service, and PSA are applications that may all be considered as the successor products to what used to be earlier bracketed under Dynamics CRM. The Dynamics 365 suite of applications are of course a generation ahead of what the old on-prem solutions used to – in terms of functionality, technology, being cloud native, and in the use of AI.
You can contact a Microsoft Dynamics partner like Alletec to help you provision and implement the solution for your organization, and train your team.
Dynamics 365 are cloud native products. The earlier Dynamics products were on-premises.
Dynamics 365 has a special product for Retail. This caters to the needs of all types of retail operations. The manufacturing for apparel and footwear requires some special/ unique functionality, which your partner will have to build for you, or buy from another partner. D365 caters to manufacturing very well.
If you are still running an old version of Dynamics CRM and want to move to the Dynamics 365 solutions, connect with a Dynamics partner like Alletec to steer the process. Upgrading from an old on-prem version to the latest D365 versions requires several things. The old system will have to be assessed for the customizations done. These customizations may, or may not be needed in the latest versions. The needed customizations might have to be rebuilt in Dynamics 365. The other important thing is – moving your data. Besides moving the master data, some data cleansing exercise might have to be undertaken. All these decisions are taken on case by case basis.
Microsoft Dynamics 365 Marketing has several marketing automation functions in-built. Should you, however, want to use any other tools for specific functions, it should be possible to integrate it with Dynamics 365 Marketing. Details are however dependent on the specific products, and depth of integration desired.
Dynamics 365 is a suite of products that cover ERP and CRM functionality. Dynamics 365 Business Central may be considered as successor product to Dynamics NAV. Dynamics NAV was an on-prem application. Dynamics 365 is a suite of cloud applications.
These are references to two different products – Dynamics 365 Business Central, and Dynamics 365 Finance, together with Dynamics 365 Supply Chain Management.
The product was initially called Dynamics 365 Finance & Operations. It was later split in to separate components of Dynamics 365 Finance, and Dynamics 365 Supply Chain Management.
Dynamics 365 Product Visualize enables sellers to meet customer needs faster using mixed reality. Sellers can showcase and customize products in a real world environment, directly from within their Dynamics 365 Sales workflow. A 3D digital twin of the product can be placed in the customer’s environment, and make them visualize it as if it is physically there. Detailed customer feedback and requirements can then be gathered. This becomes particularly useful when dealing in heavy machines which need to be tailored to customer premises specifications.
Yes. Dynamics 365 Sales will run over your browser on MAC.
Yes. Dynamics 365 Sales already has built-in integration with Outlook.
Yes. Microsoft Dynamics 365 Sales users are helped to schedule activities and remind them.
The Microsoft Dynamics 365 suite of solutions – Finance, Supply Chain, Business Central, and the various components of Customer Experience are used by all types of industries. Alletec has scores of customers from Discrete Manufacturing, Process Manufacturing, Retail, eCommerce, Engineering Procurement Construction (EPC), Real Estate, Travel, Professional Services, Banking & non-Banking Financial Institutions, Not-for-profit, and Healthcare industry customers using Dynamics 365 solutions.
Achieving success with Dynamics 365 projects does require some preparation:
Absolutely yes. Don’t even try doing an internal implementation. Make sure that the implementation partner organization you select has the needed experience of working with customers from your industry. The partner should be able to exhibit domain knowledge, product understanding and technical acumen. Have a discussion on the implementation methodology, and make sure you understand the detailed project plan. The cost of a failed, or even non-optimum, implementation is usually prohibitively high.
Doing successful Microsoft Dynamics 365 Implementations requires experience and acumen. The impact, and thus the cost, of a Dynamics 365 implementation to your organization is very high. This does require specialized skill. If you are not in the business of Implementing Dynamics 365, get an experienced partner for implementation and support services.
Microsoft Dynamics 365 helps your business enhance operational efficiencies and customer engagement. The data you produce can be analyzed to bring learnings for the future. Dynamics 365 helps make your business more agile, enhance customer delight and loyalty, and bring to you business ‘Insights’ covering various dimensions.
There are several reasons that will influence your decision in favor of Dynamics 365. The Microsoft Business Applications suite, which includes Dynamics 365 and Power Platform, together with Azure and Office 365 | Microsoft 365 – provide unparalleled power and experience to customers. The ease of integration with Office365 | Microsoft 365, the seamless hybrid cloud options, and the Power Platform brings are absolutely stunning. Microsoft keeps bringing technical innovation to it’s products, and the vast network of partners is unparalleled.
Microsoft is increasingly embedding significant AI capability into it’s products. Various features of these products are drawing upon the power of AI – sometimes even without the user realizing so. Features like Customer Insights, Sales Insights etc. are AI leveraged analytics and predictions. The Power Platform has several components that use Azure Cognitive Services. Microsoft has largely succeeded in democratizing AI.
Yes, Microsoft Dynamics 365 solutions can be customized to suit the business process needs of any customer. While the solutions by themselves are very rich and powerful, there are tools and development platform available to make changes needed to custom fit them to suit your business needs.
Office 365, now called Microsoft 365 is a completely different suite of products. Microsoft Word, Excel, PowerPoint, Exchange, Teams, Kaizala etc. are a part of this. This suite of products comes under Microsoft’s ‘Modern Work Place’ line of business. Power BI, along with Power Apps, Power Automate, UI Flow and AI Builder are part of the Power Platform. Dynamics 365 comprises of – Finance, Supply Chain, Business Central, Sales, Service, Field Service, PSA etc. Both Dynamics 365 and Power Platform come under the broad category of Microsoft Business Applications.
Absolutely. Dynamics 365 is currently being used by organizations from just a few to several thousand people.
Yes. Microsoft Dynamics 365 is designed to work across devices. The Dynamics 365 Sales, in particular, is used by the workforce on the field. The application is available on mobile devices.
The architecture of Dynamics 365 ensures that organization level customizations remain outside the core system code. This enables your organization to keep getting system upgrades as Microsoft releases them. The Dynamics 365 line of products are market leaders, and here to stay.
Yes, all Dynamics 365 products can be customized to incorporate your specific business needs.
Yes, absolutely. And you must do so.
There isn’t any such limit. However in comparison to D365 Finance and Supply-Chain, Business Central is a less complex and smaller product. If your number of users for ERP are going to be several hundred, go for D365 Finance.
Microsoft has provided several pre-trained AI models and bundled them as part of it’s various Cognitive Services. Some of these pre-trained models are also available from within the Dynamics 365 and Power Platforms. Developers (and users) and therefore apply AI to their needs, without having to know Machine Learning and AI programming in general. They can simply use them.
All the commonly known browsers can be used to access Dynamics 365. You can use a browser of your choice.
Yes, it does.
You can check on Microsoft AppSource or Azure Market Place