“Japan’s leading Industrial Printing giant reduces its cost of field service & enhances customer experience through Dynamics 365 Field Service”

About the Client

  • World leader in print technology industry, offer solutions for advanced imaging and networking technologies
  • Diversified business group with presence in various fields including office equipment, optical systems for industrial use, and diagnostic imaging system  
  • Sales and operations across 150 countries
  • One of the 24 companies that have been named an industry leader and the only Japanese company to be given this prestigious title of Industry Group Leader on the Dow Jones Sustainability World Index


Customer was facing challenges in managing increasing call volumes and providing timely resolution to customer’s issues. Customers and office workers wanted better visibility into where the field service engineers were at any given time, and field service engineers wanted better visibility into their daily jobs and timeline. Customer decided to automate the complete process by implementing Microsoft Dynamics 365 for Field Service.

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