Business Overview
- Cook’s Direct, in business from last 22+ years, specializes in heavy-duty kitchen equipment and supplies, helping in foodservice operations running smoothly
- As a one-stop restaurant supply store, Cook’s Direct sources an extensive range of quality kitchen supplies from hundreds of the leading restaurant suppliers and manufacturers.
- Cook’s Direct sells through multiple sales channels including Amazon and eCommerce portal/s. The company serves restaurants, catering operations, schools/colleges cafeterias, corrections, hospitals, and direct consumers
Highlights
- Legacy applications (including NAV 2009) – out of support from Microsoft.
- Years of customizations – many unclaimed, unwanted, and obsolete customizations.
- Very limited and unsupported Add-on Solutions – while Cook’s didn’t have many options, they had to compromise with the ISV Add-on offerings, pay the yearly fee still couldn’t use their upgraded versions.
- Unable to adopt Cloud technology and Microsoft stack applications. Limited enhancement and integration capabilities – unable to budget for and define ERP roadmap.
- NAV 2009 had single-tier architecture – security risks due to the ability of users to customize anything themselves.
- A missing Web browser of the Table interface in NAV 2009 – machine dependency, the limitation for mobile and remote working users.
- MIS and reporting limited to those in NAV, consumption of BI tools like Power BI seemed difficult.