Smart-CX

Because Experience is the Business

Banking | Financial Services | Insurance

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Unifying Modern Customer Experiences with Operational Efficiency

Personalized, Omnichannel, Seamless Customer Experience with Efficient and Integrated Internal Operations.

Experience Alletec’s Smart-CX in Action

Take a self-guided tour and discover how Smart-CX unifies customer insights, intelligent automation, and seamless engagement.

Customer 360°

Unified 360° profile combining data from CRM, core systems (T24, Finacle, Flexcube), and digital touchpoints.
Instant access to customer KYC, transactions, interactions, and service history.
Relationship managers empowered with contextual insights for smarter cross-sell and retention.
Real-time data sync ensures a single source of truth across departments.
AI-driven recommendations for personalized engagement and proactive service.

Process Automation

End-to-end digital workflows streamline customer onboarding and service processes.
Digitalized onboarding and KYC forms enable customers to complete verification seamlessly through multiple channels.
Embedded AI copilots automate lead assignment, escalations, and approvals, improving efficiency and accuracy.
Dynamic routing and SLA tracking ensure timely resolution and improved turnaround times.
Low-code automation enables rapid process optimization, minimizing manual effort and enhancing agility.
Automated lead and opportunity management across Retail, Corporate, Institutional, SME, and Agricultural Banking segments ensures consistent engagement and faster conversions.

Smart Selling through AI

Embedded AI copilots assist sales teams with contextual recommendations and next-best actions.
Predictive lead scoring powered by historical data and behavioural insights.
Automated opportunity nurturing through personalized follow-ups and reminders.
Product recommendation engine suggests cross-sell and up-sell options based on customer profile.
AI-driven forecasting for pipeline accuracy, conversion probability, and revenue projection.
Adaptive learning models continuously refine recommendations as more data flows in.
Relationship intelligence surfaces key moments - renewals, churn risk, or engagement opportunities.

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“Medtech's reliance and trust on Microsoft Business Applications has enormously increased after partnering with Alletec. Our adoption of D365 Finance & Operations, Field Service and Sales is enabling the business operation run seamlessly. We highly recommend Alletec to any business in their Digital & AI Transformation journey.”

Yogesh Ghasi - Group Chief Operating Officer, Medtech Maldives

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Customer Support

Centralized omnichannel service through live chat, email, WhatsApp (chatbot), and social channels.
AI-enabled routing ensures cases reach the right agent instantly.
Integrated knowledge base and AI assistant for faster resolution.
Embedded dashboards track CSAT, NPS, and resolution metrics in real time.
Automated alerts and follow-ups reduce response lag and enhance satisfaction.
Automated customer feedback collection across multiple channels ensures responsiveness and helps to maintain high satisfaction levels.

Case Management & Issue Resolution

Unified case management with SLA monitoring, escalations, and approvals.
Auto-creation of cases from multiple channels (chat, social, email, portal).
Role-based workflows ensure timely closure and compliance.
Real-time dashboards for case volumes, response time, and backlog.
AI-driven recommendations for similar case resolution and trend prediction.

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“I’ve had the pleasure of managing and working with the Infrastructure team. Alletec’s ability to be agile and change with our ever-changing environment has been instrumental to our success. They are a reliable, dependable, solid, and trustworthy team. It’s an absolute pleasure and honor to work with the alletec team”

Nicholas Rucci - Director of I.T, Turning Points

Social Media Management

Seamless Integration with Facebook, Twitter, Instagram, and LinkedIn for engagement tracking.
Azure Cognitive Services-powered sentiment analysis for proactive response.
Auto-routing of negative sentiment to service queues for instant handling.
Dashboard visualization of customer emotion trends and brand health.
Automated campaign feedback analysis for marketing optimization.

AI-Driven Customer Engagement, Retention & Insights

Omni-channel Engagement Customer Engagements and Journeys Churn Management Insights & Reporting

Seamless customer interaction across branch, web, mobile, chat, and social.
Integration with WhatsApp, IVR, SMS, and digital portals ensures unified service.
Consistent contextual experiences - agents access full customer history anytime.
AI-driven engagement assists in next-best-action and predictive outreach.
Centralized communication history boosts continuity and personalization.

Personalized engagement journeys across marketing, service, and loyalty.
Automated notifications and follow-ups triggered by customer behaviour.
AI models predict next-best offers, products, or communication timing.
Real-time campaign performance tracking and customer journey analytics.

Predictive analytics to identify early churn indicators.
Sentiment and behavioural analysis to assess risk.
Targeted retention campaigns with personalized offers.
Automated alerts for at-risk customers to initiate proactive engagement.
Continuous tracking of churn trends and recovery metrics via Power BI.

Centralized reporting hub for operational, financial, and engagement metrics.
Power BI dashboards providing actionable insights for leadership.
Real-time visibility into SLAs, customer satisfaction, and compliance KPIs.
Drill-down analytics on sentiment, service quality, and campaign ROI.
Custom reports exportable to Excel, PDF, WORD, Power BI, or governance systems.

Seamless customer interaction across branch, web, mobile, chat, and social.
Integration with WhatsApp, IVR, SMS, and digital portals ensures unified service.
Consistent contextual experiences - agents access full customer history anytime.
AI-driven engagement assists in next-best-action and predictive outreach.
Centralized communication history boosts continuity and personalization.

Personalized engagement journeys across marketing, service, and loyalty.
Automated notifications and follow-ups triggered by customer behaviour.
AI models predict next-best offers, products, or communication timing.
Real-time campaign performance tracking and customer journey analytics.

Predictive analytics to identify early churn indicators.
Sentiment and behavioural analysis to assess risk.
Targeted retention campaigns with personalized offers.
Automated alerts for at-risk customers to initiate proactive engagement.
Continuous tracking of churn trends and recovery metrics via Power BI.

Centralized reporting hub for operational, financial, and engagement metrics.
Power BI dashboards providing actionable insights for leadership.
Real-time visibility into SLAs, customer satisfaction, and compliance KPIs.
Drill-down analytics on sentiment, service quality, and campaign ROI.
Custom reports exportable to Excel, PDF, WORD, Power BI, or governance systems.

Smart-CX

Because Experience is the Business

Banking | Financial Services | Insurance

Unifying Modern Customer Experiences with Operational Efficiency

Experience Alletec’s Smart-CX in Action

Customer 360°

Process Automation

Smart Selling through AI

Customer Support

Case Management & Issue Resolution

Social Media Management

AI-Driven Customer Engagement, Retention & Insights

Omni-channel Engagement

Customer Engagements and Journeys

Churn Management

Insights & Reporting

Ready to Elevate Customer Engagement and Drive Operational Excellence?

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