Amongst the largest and the most experienced Microsoft Dynamics partners, Alletec team is experienced with the complete suite of Dynamics 365 and Power Platform applications. The Microsoft Dynamics 365 suite of applications has grown rapidly in the past few years. Here is a checklist of the Dynamics 365 and Power Platform applications. Your business would in all probability need to implement at least a couple of these in your digital transformation journey.
Microsoft Dynamics 365 Finance
Business benefits from Microsoft Dynamics 365 solutions are squarely dependent on the quality of the solution implementation. The underlying cutting edge technology, with depth and breadth of functionality and feature set, requires experience and competence from the implementation partner to bring value to the customer.
Microsoft Dynamics 365 Supply Chain
Microsoft Dynamics 365 Supply Chain Management enables you streamline planning, production, stock, warehouse, and transportation operations for your enterprise. This maximizes operational efficiency, ensuring product quality – helping you move from reactive to proactive operations. Predictive insights using AI and Internet of Things (IoT) capabilities make this the most power solution you can have to build an agile, connected and resilient supply chain.
Microsoft Dynamics 365 Project Operations
The Dynamics 365 Project Operations connects your project centric business in a single application. Replacing the erstwhile D365 PSA, the D365 Project Operations brings the needed visibility, collaboration and agility to help you succeed with your projects. D365 Project Operations integrates the functionality of Sales, Microsoft Project, PSA and Project Accounting in a single application to enable you manage your projects from prospecting, to payments to profits.
- Exceptional Deal Management experience with better contract management, more accurate project quotes, forecasting, and estimation.
- Embedded Microsoft Project capabilities, including Kanban boards and Gantt charts.
- Optimized resource utilization with resourcing insights, scheduling, governance and skill matching.
- Time tracking & expense management with functionality to submit, approve, process and reconcile timesheets and expenses on the go
- Efficient and accurate Project Accounting management and revenue recognition compliant with IFRS.
- Actionable insights from a consolidated view of project sales and financial data
Microsoft Dynamics 365 Business Central
Microsoft Dynamics 365 Business Central is a complete ERP from Microsoft for the SMB segment. The product is part of the Microsoft Dynamics family, and is the successor product to Microsoft Dynamics NAV. The ERP is available in a SAS and On-Premises model.
Microsoft Dynamics 365 Sales
Microsoft Dynamics 365 Sales brings to you all the functionality needed to support a sales process from lead acquisition to closure. You store your contacts, track communications, qualify leads to create Accounts and Opportunities. Dynamics 365 Sales is a model-driven app that is built on the Common Data Service platform
Microsoft Dynamics 365 Customer Service
Microsoft Dynamics 365 Customer Service enables you to manage incident based customer support incidences for management of cases and scheduling of service. Besides management of cases and providing service, you can also build knowledge base, and maintain Contracts.
Microsoft Dynamics 365 Field Service
Microsoft Dynamics 365 Field Service enables you to deliver onsite services to customer locations. This includes workflow automation, scheduling and powerful functions to help mobile workforce. You can connect with the customer across diverse channels and maintain a 360 degree customer view. Work order management, scheduling & optimization, asset & equipment management, inventory, parts & logistics are all parts of the powerful functionality provided by D365 Field Service.
Microsoft Dynamics 365 Marketing
Microsoft Dynamics 365 Marketing is a marketing automation application. You can create and distribute marketing communications to customers and prospects. Results of the marketing activities can be analyzed and used for refining marketing messages. We can create marketing lists, run campaigns and perform all the other related marketing functions.
Microsoft Dynamics 365 Human Resources
Dynamics 365 Human Resources helps streamline many routine Human Resource record keeping tasks and automate a number of processes. It helps simplify leave & absence reporting, create compensation programmes and benefits administration, perform functions to facilitate recruitment and help with payroll, budgets & tax filings.
Microsoft Dynamics 365 Customer Insights
Microsoft Dynamics 365 Customer Insights provides a 360 degree view of our customers, based on all the interactions the customer has had with your organization. Since the customer interaction data is usually scattered across systems, D365 Customer Insights allows organizations to map, match, merge, and enrich customer-based data – behavioral, transactional, observational – from different sources. AI and machine learning help segment the audience, build personae, and create a course of action for each persona.
Microsoft Dynamics 365 Customer Service Insights
Microsoft Dynamics 365 Service Insights provides an actionable view into critical performance metrics, operational data, and emerging trends using industry-leading artificial intelligence. This helps you make better decisions and proactively improve customer satisfaction with AI driven insights. Customer Service Insights dashboards may be accessed through either the standalone app or Dynamics 365 Customer Service Hub.
Microsoft Dynamics 365 Sales Insights
Dynamics 365 Sales Insights is a suite of features that use a combination of analytics and data science to continuously analyze the vast collection of customer-interaction data already stored in Microsoft Dynamics 365 Sales and Office 365 databases. It facilitates Predictive Lead Scoring, Quick Actions/ Notes Analysis, helps build Talking Points with a contact, Relationship Analytics, and a Who-knows-whom function. It’s available as an add-on for D365 Sales Enterprise.
Microsoft Dynamics 365 Product Insights
Dynamics 365 Product Insights enables organizations to have real-time insights into their customers’ usage and experience – thus helping you with product development, marketing, sales, and support functions.
Microsoft Dynamics 365 Fraud Protection
Dynamics 365 Fraud Protection enables retailers (and etailers) protect themselves from payment fraud, or other types of online fraud. Available only as a cloud based solution, it also helps boost revenue by improving acceptance of legitimate transactions, reducing friction in customer experience and integrating into order management and payment stacks.
Microsoft Dynamics 365 Commerce
Microsoft Dynamics 365 Commerce enables businesses to deliver personalized seamless shopping experiences across physical and digital channels. You get everything needed to build and run digital commerce. You can now engage with your customers across channels, streamline & optimize your retail operations, and build loyalty.
Make informed, confident business decisions by putting data-driven insights into everyone’s hands. Power BI is a business analytics service. It provides interactive visualizations and business intelligence capabilities with a simple interface that enables end users create their own reports and dashboards. Power BI is a collection of software services, apps, and connectors that work together to turn your unrelated sources of data into coherent, visually immersive, and interactive insights.
Turn ideas into organizational solutions by enabling everyone to build custom apps that solve business challenges. Power Apps is a suite of apps, services, connectors and data platform that provides a rapid application development environment in the form of 'Platform as a Service'. You can build mobile apps having responsive design that run across Android, iOS, Windows (Modern Apps), and on most of the commonly used browsers. Power apps platform comes with Dataflex at no additional cost. You can hence build apps and store your data within a single integrated environment.
Boost business productivity to get more done by giving everyone the ability to automate organizational processes. Power Automate is a service that enables you create automated workflows between various systems, mobile apps and services. Power Automate enables you synchronize files, get notifications, approve requests, collect data and more. Known formerly as Flow, Power Automate now has included in it Robotic Process Automation (RPA) features that enables you automate repetitive tasks. Power Automate can be used to design logic for Power Apps, without having to write code.
Power Virtual Agents
Easily build chatbots to engage conversationally with your customers and employees with the Software-as-a-Service of Power Virtual Agents - no coding required. You can sign up easily, create the bot and embed it on your website. It doesn't require any additional infrastructure to maintain. With Power Virtual Agents you can create conversational experiences for your customers and website visitors, with a no-code graphical interface.
The list covers 2 separate ERP product lines. While Dynamics 365 Business Central is suitable for mid-sized businesses, the D365 Finance and D365 SCM is usually needed by the larger organizations. Several members of the Alletec team are Microsoft certified for their respective product lines. Team member certifications, and customer references have consistently kept Alletec at the topmost partner level – Gold Partner – in the Microsoft partner eco-system.
While businesses in general are about Sales | Purchase | Financial Accounting | Manufacturing | Distribution – every industry segment has its own uniqueness, which becomes critical to address for a Business Application to succeed. Knowledge of these ‘domain’ specifics play a vital role in the success of a project. Alletec has industry solutions built on Microsoft Dynamics for – Travel, eCommerce, EPC (Engineering Procurement Construction), Process Manufacturing, Engineer-to-Order manufacturing, Channel Management, Projects Services, Banking & Non-Banking Financial Institutions. Our solutions significantly enhance the efficiency and predictability of an implementation project. Alletec has several customers using these solutions – across geographies.
Project Implementation Experience:
Just as the number of ‘flying hours logged’ is a vital measure of a pilot’s competence, the number of implementation projects executed is a measure of a partner organization’s competence. Every project brings a new experience. If your business is multi-country – the experience of building global templates, working with multi-country localizations, and doing multi-country rollouts is vital. Alletec brings to you this experience, and the learning from dozens of ‘similar’ projects.
Not every Microsoft Dynamics project is about a new implementation. Solutions may require enhancements, upgrades, and ongoing support. Alletec has the needed experience, systems and processes for the type of engagement you need. As a quick checklist, here are some of the most common types of project engagements you are likely to need:
- Dynamics 365 Cloud Implementation
Dynamics 365 customers are now inclined towards on-cloud subscription model instead of investing in the on-premise infrastructure. Being Partners for both Dynamics and Azure, we bring experience and expertise to help you from inception to final testing and deployment. We offer Staff training and other allied services to help you make the most of your D365 implementation.
- Dynamics 365 On-premise Implementation
Partner with us for Dynamics 365, NAV, AX, or Business Central on-premise implementation. With implementations in more than 30 countries, we offer end to end customized D365 installation to our customers.
- Dynamics 365 Migration
Whether you are looking to migrate from an earlier version of Dynamics, NAV, AX, or are looking to move from a competitor like SAP or Oracle, we help you with end to end migration for an enhanced experience on the Dynamics platform.
- Dynamics 365 Hybrid Migration
Are you looking to gradually move from your current On-Premise infrastructure to Cloud? Is large size of data and applications hindering your migration to cloud? Our Hybrid migration consultants will help you find the best solution with a planned Hybrid migration.
- Dynamics 365 Consultancy services
Every step towards Dynamics 365 implementation, upgrade, or enhancement can bring in a substantial organizational change. Some solutions have the capability to transform the way your business functions. Alletec offers experienced consultants who bring in their experience to help you through the decision making process.
- Dynamics 365 Module Implementation
Looking to enhance the capabilities of your current Dynamics 365 implementation? Alletec can build customized solutions to help your business gain a competitive edge. To address every need of business, we design customized workflows, automation tools, etc. to help you make the most of your D365 implementation.
- Dynamics 365 Licensing
Alletec is an authorized licensing partner trusted by Dynamics partners, businesses, and other affiliates for all their licensing needs. Our licensing experts help you choose the right plan for your organizational needs.
- Dynamics 365 Support
Post-installation support is necessary for enhanced productivity and to achieve the organizational goals with efficiency. Alletec offers 24×7 assistance to its customers, ensuring a better ROI. Our support staff helps your teams achieve their goals.
- Dynamics 365 Vertical solution & Functionality extension
Alletec offers customization and development of vertical/horizontal solutions for partners. We offer Version upgrade services for vertical solution applications, enhancements of add-on applications, and localization applications of verticals for countries.
- Dynamics 365 Training & Specialized services
Alletec offers online and onsite customized training services. To further enhance performance and productivity of your D365 implementation, we offer integrations with external systems, international roll-outs, performance tuning, BI reporting, testing, and test automation services.
- Dynamics 365 Integration Services
Alletec offers end to end integration of D365 with your existing systems and solutions. We offer standard out of box connector implementations and web-services based integration with external systems, developing ‘CONNECT APPS’ using REST API to exchange data and .Net connectors for seamless integration.
- Dynamics 365 Cloud Implementation
Project Methodology, DevOps, & Collaboration Tools
Project methodology adopted for implementation plays an increasingly important role in ensuring success of the project and ensuring a healthy project RoI. Even though waterfall still continues to be the dominant methodology adopted for ERP/ CRM implementation projects world-wide, Alletec has developed a Hybrid-Agile methodology that significantly enhances project predictability. Active engagement of the customer side team throughout the project (as mandated by Agile), finalization, testing and release of a meaningful set of user stories with every sprint, help keeping projects on track, and minimize chances of surprise. A set of standard product user stories helps projects get off the ground quickly and enhance productivity.
Alletec has attained significant maturity in implementing projects remotely. Right from the stage of conducting ‘Discovery’ sessions with the users, presenting the solution, conducting daily scrum, user training, solution testing and deployment – Alletec has the needed technology, tools and processes in place to bring success, and cost savings. Microsoft Teams and Azure DevOps are foundations for every project – for collaboration, and engineering efficiency.
Post go-live support is vital for every enterprise application. Most ERP & CRM solutions require ongoing support for – enhancements, bug-fixing, user training, etc. Alletec has in place processes and tools needed for ongoing support. These include a ticketing tool. If your operations are multi-country, Alletec is equipped to provide you support across time zones.
Onsite – Offshore – RightShore:
Alletec brings to you the ability to leverage onsite & offshore – which can make a significant difference to your overall project success. This is not just from a cost view point. Having a geographically spread team gives you access to more talent and reduces lead time. Offshore delivery capabilities result in overall better project pricing, faster availability of resources, and sometimes even shorter delivery timelines. This model brings to you scalability, giving you more mileage from the dollars invested. With ‘onsite’ model having been significantly impacted by the COVID situation, most project work is anyway happening remotely.
Competence on Microsoft Stack:
The technology and product landscape have transformed dramatically in the last few years. Businesses need to go beyond the traditional borders of ERP & CRM, and use diverse technologies ranging from Analytics to AI. Products don’t work in isolation, or in a boxed on-prem environment. The most impactful Dynamics 365 implementations work together with Power BI, Power Apps, Automate, AI Builder, SharePoint and possibly a host of other point solutions to deliver business benefits to their customers, and help them through digital transformation. Alletec brings to you the competence and experience of working on the full Microsoft Dynamics and Power Platform stack, together with various Azure services.